Borneo Beach & Mangrove Resort

Great stay,only that location little far. Cleanliness & breakfast to be improve. Overall 👍🏻

Serene place. Nearby beach, pretty sunset. There are still construction going on. Room is great, spacious, comfy bed, hot shower. The only downer is, very bad phone reception and zero wifi. Shame they have nice huge smart tv but cannot use. Service wise, very bad. There's an obvious double standard on local vs foreigner. Local are left to figure out where their room is - it's a sizeable resort, u will get exhausted if u have a lot of luggage, no map given too. When asked for direction, the receptionist just said "belakang sana", while white tourist get escorted to their front door.. And since phone connection is bad, u have to walk all the way to reception to ask for help..wifi not working, fridge not working, fan at verandah not working...pretty bad experince we're glad it's only a night stay.

The best place

Beautiful place

Newly opened hotel. Bed and pillows are fantastic. Nice decoration with wooden furniture. Yummy ala carte lunch of rice with ginger chicken. Buffet breakfast very simple. Pretty beach tents with bean bags. Long walk from room to beach. Part of the hotel is still under renovation. Many mosquitos. Room is hot in the afternoon even with full blast aircon.

We planned our stay here since last month of March and we came here on 2-3/june/2025 with 10 adult 3 kids with the confirmation given. We arrived with so UNPLEASANT WRONG ROOM GIVEN.(Room 47&48) 1. Wrong room given and key room not working we need to walk back to the lobby ask for new key . 2. When we ask about our room is not that we booked ,Staff named Eden said they cannot do anything hence we already pay the room before. 3.we need to take our own solution by take off other matters to pit on the floor. 4. One of the managers (Kathleen) did not even met up with us and just walk away from us.although we know her. 5.we had given 2 pillow and 1 extra mattress to be used. On summary, the place and some of the staff is nice. But they need more training on the hospitality industry. Although I'm also from 5 star hospitality industry , some error i still can considers,but please do not blind service on your local customer.