Sapa Catcat Hills Resort & Spa

Kamarnya bersih dan bagus. Namun, stafnya kurang lancar berbahasa Inggris. Kami harus berkomunikasi menggunakan penerjemah.

Very Nice Hotel! I really enjoyed my stay here. The room was clean and comfortable, and the staff were friendly and helpful. The location was great, and everything I needed was close by. Breakfast was delicious too! I would definitely stay here again.

We book 3D2N for our to SAPA at this hotel, we book a family suite and deluxe room. On the first day when we arrived, it was very messy as they actually got our booking wrong but there was a lot of miscommunication between the operation manager, service manager and front desk staff. For context, they gave us 2 connecting room which was superior room connecting, then we check with them and they gave us the extra deluxe room that we booked as we book 2 types of room. Then we check for our family suite,they were adamant it is the correct room they gave but we can tell from the pictures it is wrong totally and we had to bring out the photos from trip.com provided for the room types to show them. And they told us to go back to the room first and they will check for us. They called us back through the hotel room telephone and their reason was the room was under maintenance. And we told how can they put it under booking when it was under maintenance. And we had a discussion on how long it would, why is this happening etc. When we came back, we ask is the maintenance done, can we take a look, the story changed from the service manager, he told us they had 2 family suite, and it was actually occupied already. Trip.com gave them the wrong booking, and they were not taking responsibility at all and pushing the blame to trip.com for the wrong booking. We ask them for compensation as we wasted our day communicating with them as they were unable to give us an answer the whole day of day 1. They gave us all kind of excuses and it was taxing for us on this trip. They only said they are able to give us the room on day 2 and at first they offer us 30% off spa voucher which we rejected immediately and ask for compensation in monetary terms only! But they say they had to discuss with trip.com on this etc. In the end, we move in day 2 but the whole trip was ruined because so much time was wasted on this and we had repack again to move to the family suite on day 2. In my opinion, they were very inefficient. Please be careful when staying here!