Maison Matilda - Design Home

Excellent location and convenient parking. Comfortable mattress and fabulous linens!! Delicious breakfast with fresh OJ, wonderful pastries, and eggs with porchetta and the freshest bread I’ve ever had! Highly recommend. I have already recommended Maison Matilda to a friend who plans to run in the half marathon next year.

I strongly suggest you DO NOT book this hotel. I am in dispute as I write this with them. They charged me for 2 rooms for 2 nights, I never booked 2 rooms. I only booked one room for 2 nights. When we arrived her son welcomed us and clearly asked me if we booked 2 rooms for 2 nights and I said no. I was confused and he said they have been having trouble with booking agent. Never thought anything more about it. When my credit card statement arrived they had charged me for two rooms for 2 nights. I have sent her emails (which she normally answers promptly) but have heard nothing. I have opened a dispute with my credit card company. Her hotel is really nicely decorated but feels a bit odd and unwelcoming as things are very dark and eerily quiet. We were so uncomfortable that we checked out early and stayed at another hotel. I DID expect to pay for that night one room since we did not meet the cancellation agreement. Treviso is a wonderful place to visit but I would highly recommend staying somewhere other than Maison Matilda. I am sorry having to write such a negative review but feel I owe it to my fellow travelers who also rely on the reviews on trip advisor.

A friend in Treviso recommended this hotel and so glad he did. fantastic location, amazing room, wonderful breakfast and above all, gracious and lovely host in Viviana. What a delight to be there for 2 days. a Very peaceful and relaxing property. thanks again Viviana! Ciao.

From our arrival our hosts could not do enough to help and nothing was too much trouble They recommended and subsequently arranged restaurants which were fabulous. Our room was beautiful and the breakfast was lovely The position of the hotel was very central in Treviso and everything could be accessed very easily on foot Would highly recommend for couples, families or for a business trip We will definitely stay again.

We received the most wonderful welcome at Maison Matilda even though it was quite late in the evening. I had exchanged e mails with Viviana before arrival and she is as charming in person as she was in the correspondence. We stayed in La Romantica - a suite with balcony which was lovely. It is furnished with antique (or at least antique looking) furniture. The bed was huge and extremely comfortable. The bathroom is a really good size and has a good shower. We had Italian breakfast each morning. The house is an old building and is tall and narrow - which means there are stairs to reach your room. This was absolutely no problem for us (in our 60s) but you should be aware. The room was a really good size and there is plenty of space for sitting in the house if you are travelling as a group - or outside space if the weather is warm. The location is excellent. The house, is set on a quiet side street but the walk into the centre of the town takes approximately 5 minutes passing shops, cafes and restaurants, along the way. If you wish to stay here and visit Venice (which I would recommend) the train station is a 10 minute walk away, the railway journey takes about 25 mins and costs €4 each way. A great way to experience the city but escape the crowds. We felt as if we were staying at the house of a friend. We had already planned our activities before we arrived (having travelled to Treviso many times) but Viviana was extremely engaging and helpful and would have provided suggestions of things to do had we required it. Maison Matilda is a lovely place to slow the pace of life for a while, step off the planet and enjoy what Treviso has to offer.

Upon arrival, we rang the bell at the locked door for 20 minutes and tried contacting the host through WhatsApp. Finally rang the house (casa) bell and got checked in. We were told to contact through WhatsApp for additional service. Nice room, but after returning from a walk and dinner, realized that there was no hot water (we were not told this at check in). Again, tried contacting the host through WhatsApp several times without response. Went outside and rang the house bell again. The host's son made a show of not being aware of the problem. (After talking to another couple, we realized that this was not true.) At this point, it was too late to get another room. The host's son said he would contact Mr. and Mrs. Smith to provide compensation for us. After 2 weeks with no further communication, we contacted Hyatt and were told that the host had given us 2 splits of Prosecco, breakfast (which was already included in the price), and a ride to the train station (which was within walking distance), so we were offered 2000 points in compensation. In my opinion, this is not adequate for ZERO hot water that we were not informed about at check-in. Poor customer service by Hyatt and extremely bad service at Maison Matilda.