Tredegar Arms Hotel

Went ere for Sunday lunch. Partner and I had two courses (£20) and it was nice (gravy a wee bit cold and semi-congealed when it arrived after the food). My son only wanted a bowl of soup as he was not feeling grat so we ordered him soup and I did say to the waitress that one course was £15 and she said the soup wouldn't be charged at £15 for a single bowl. When soup arrived, my son found a plastic substance in the bowl and didn't finish it. When the staff came to clear plates, I told her and she just say sorry (nothig more wa said/done). I would have expected the chef/manager to come out and talk to us... When the bill came, it was wrong as they wanted to charge £15 for a bowl of soup (with plastic in it) that wasn't even finished. When i pointed this out, the bill was changed. When we paid, no please/thank yous/apols for plastic on your food. Also, not the TA's fault, but when we were eating, some folk in the pub area had clearly been smoking 'something' outside and the place was full of the smell of it. Staff did close the doot between the resaurant and the pub, so it must have neem noticed, but because staff had to come and go, the smell ingered! We have been to the TA soooo many times without fault, but today was awful!

As a group we recently attended one of the Xmas party events offering two course Xmas dinner and artist. The room was crammed with no room for dancing. It was Black Friday and people drinking in the bar were coming into the party for free. But my biggest complaint was the food! Vegetables were good the rest was awful. Cold plates, a large stone cold spongy Yorkshire pudding. Luke warm Turkey and gravy that absolutely refused to leave the gravy boat it was that cold and congealed. Dessert was just as bad. At £40 per person I think this is totally unacceptable. I spoke to one long term serving member of staff on the evening. One long term member of staff last Monday and I’ve sent two emails. No acknowledgment of the emails and the staff told me no one else has complained. I know that’s not true. I’ve eaten here before and meals are usually good. Maybe it’s coping with mass catering that’s the problem. We certainly won’t be attending any more Xmas party events.

Absolutely awful service, probably the worst service I’ve had anywhere in years. We were asked for our drinks order and drinks came, another party arrived after us, ordered drinks and food order was taken before ours. We had to ask if we could order food as we were never asked and had already waited a long time (there were only 2 tables in the restaurant). Food was terrible. Never had a poor experience food wise here but it was all dreadful. All food was cold, had to ask for more gravy as never came with the food. Asked to see the dessert menu, we were then asked about 10 minutes later if we wanted to see the dessert menu, by the same person. My girlfriend asked if the brownie came out warm and the waitress said that it does - it was stone cold and rock hard. Also asked if the brownie had nuts, she said “I don’t think so.” They then forgot to bring out our desserts and we had to ask again where our food was. Went to the bar to pay for the food and there were at least 4 staff members who completely ignored is even though they were doing nothing. We asked if we could split the bill in 2. A staff member with piercings and short curly hair asked if we could divide it into 2 ourselves because working it out themselves would be way too much work. My girlfriend following this explained that we had received terrible service and wasn’t happy with our experience for whoever needed to be informed to which they replied laughing and said “I’ll let them know.” They then started tapping aggressively and sighing on the tills clearly very annoyed that someone had picked them up on their shocking effort at their job. The whole time we were there, staff were eating biscuits and drinking tea behind the bar in front of patrons, should be very visible on cctv all afternoon. Everyone was all too busy chatting, vaping and doing nothing to make sure service was even close to being acceptable for TWO tables. 1000% will not eat here again.