Hotel Erasmus - Mein Genuss- Und Wellnesshotel

Pros: - Beautifully designed hotel - excellent breakfast- great vicinity to lots of interesting sightseeing spots - few staff are helpful Cons: - service in many areas leaves much to be desired - many of the staff seems indifferent or not well trained - safety risk at the pool in the spa section of the hotel Comment: 1) The service left us really puzzled at times. I fell at the pool due to an extremely slippery area (and I was very careful while getting into the pool) I hurt my left chest and leg area. We saw another woman slip a little bit later as well. My husband and I reported this to reception and they thanked us for the information. Nobody asked whether I was ok or needed anything, e.g ice packs. It would have been such a simple thing to offer. 2) The service in the restaurant was mediocre. We had to pull information about menu items from the waitress. She seemed disinterested and often looked the other way while serving us. I provided her with feedback and her reply was “ok”. 3) Our room wasn’t done after the first night. Not sure why. A fan that was promised to be brought to our room never arrived. No follow-up, so we don’t know what happened. It is so unfortunate because this hotel could be really nice if the quality of the service matched the ambiance.

The hotel is owned by the Boesen family. We did visited this hotel now for the 4th time. The hotel has since last year a swimming pool at the spa area which a big plus. The area of Saarland is great for hiking relaxation and als for great food and drinks.

Sehr schönes, kleines Hotel mit ausgezeichneter Küche, schönem Wellnessbereich und liebevollen Service! Der Ausgangspunkt ist ideal für Wanderungen im Umland. Als besonders sind uns der persönliche Service und die Freundlichkeit der Mitarbeiter in Erinnerung geblieben.