Daimeng
7 Februari 2024
The location is mentioned to be about 5 or 7 minutes from the station, depending on where you read about it.
I think it's more like 8-10. It's not far, but not close enough to walk luggage comfortably.
I want to give the place 5 stars, but I also want to give it 2 stars. The service was good. They helped shuttle us around through the rain.
The lady that served our dinner was very patient and helpful.
Unfortunately, there is a big problem. The room we received has no view of the Maruyama river or garden, although it is advertised as such in pictures and descriptions on website.
Our rooms had a view of the parking lot and the road, which the front desk referred to as a "mountain" view.
I'm sorry, but this just isn't a good practice. You MUST make this as a different type of room with different price and let customers decide the value.
I would not have booked if I had known this.
There is also another small problem. The dinner was overall quite good, but I saw some other customers received different dinners with the full snow crab and sake. We received part of a snow crab and cheap white wine. I am confused. It would help to have an explanation. Otherwise I can't help but feel these problems are because I am not a Japanese customer.
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