Hôtel Mercure Tours Centre Gare et Congrès

I was one of the lucky ones in our party, who got a decent size room. The overall impression is dated, but not completely worn down. The restaurant is for breakfast only - and you need to go to the city center to eat lunch / dinner. There is a restaurant at the Novotel down the road, but it is closed during the weekend. The elevator was stuck twice during the week we stayed - we spent the weekend in Paris - and when we came back on the evening 16th of September one elevator was not functioning - and when I pressed the button on the other elevator "Up" - nothing happened. I asked the receptionist if the elevator was working and she reacted in every shape and form - body language, deep sigh and eyes in the sky as if I was a complete ***** that I didn't know that I should have pressed "Down" - to get up. Unstable elevators is of course pretty bad - but worse was that when the elevator was too busy we tried to use the fire escape - and it was blocked on the ground floor - that is quite frankly ridiculous ad just too dangerous. I know this hotel is cheap - but it is for a good reason - use your money elsewhere.

Having just arrived from a Mecure in Clermont-Ferrand, to call this hotel a Mecure, damages the brands name. The whole hotel is in need of a major revamp. On arriving at your room, you always want to feel that it's adequate for a good night sleep. The very thin sheet right on top of the unprotected mattress did not give me that impression ! The room looked dated. There was a rip in the blackout curtains backing. We were facing the railway, and the soundproofing was adequate. The fridge had been removed, but the extension lead and space for it was still in place, and on mentioning it the next day to reception, the reply was, "Only Privilege rooms have them" . Which we knew was wrong as we were travelling as a 4 and our friends had a fridge. Their room was just as dated as ours.

The room was clean and beds were fine. We just stayed for one night. The bathroom was just ok. The breakfast was fine, The elevator was slow. Friendly and helpful reception staff. It was nice and cozy.

Spent 2 nights here with friends with 3 hotel rooms, and everything was fine. We didn't have breakfast at the hotel, but it was so well located there were a few really nice restaurants and boulangeries within easy walking distance. The train station was very close by as well.

Tired decor, in need of renovation. The rooms were large and clean, but shabby. Large bed, but tiny uncomfortable pillows. The furniture all looked over 20 years old. Mini bar was warming rather than cooling! Friendly and helpful reception staff. Breakfast was good, with plenty of options.

The hotel is well located and the rooms clean, however on Friday 22nd April there was no hot water. There was no message sent to the guests and reception said it was being fixed but had little information. On Saturday there was still no hot water and we were told it would be fixed that day. By the evening at 1900 still not hot water. In the end the reception moved us to the nearby Novotel. We complained and asked for a partial refund from Accor as we are silver members. They told us the hotel would reply. So far we have heard nothing.