Hotel dekat The McMaster, Toronto

The Novotel Toronto North York was good for a place to sleep in a convenient location to good stores and the subway, but I would only stay here if I needed a place to crash in North York. Check in was very quick and the service was good. Amenities and hotel decor seemed a bit dated though. There were strands of the previous guest hair in a corner of the bathroom that did not seem to be cleaned well enough and then the night of my shower, the drainage was a little bit slow. The water pressure on the 15th floor for my room also seemed to be a little low. TV channels for the cable service were also lacking signal at random points throughout the broadcast. At least the channels broadcasting PBS and the Olympics were still flawless, so that was a plus.

High cost performance, many hotels now cost over 1,000 yuan, very new hotel, use navigation to the parking lot, otherwise the map provided by Ctrip is not easy to find the front desk, there is a good Chinese buffet nearby, cheap lunch, free drinks below **. Recommended, close to the airport, there is a bus to the airport.

The hotel is located within 10min drive from Toronto airport, which is very convenient for transit passengers. The hotel offers free shuttle to and from airport every 30 minutes. The restaurant opens till 11pm and has a reasonable menu to choose from.  Overall, good experience as we only stayed for one night for our onward journey.

The hotel is near the airport and has a free shuttle which is convenient. The room is a little bit plain and feels kinda dated. Maybe even a little shabby. Definitely not worth the money but being so close to the airport they can charge whatever they want. But overall, not disappointed.

Toilet not flushing properly. Corrected after I raised the problem with staff. Toilet paper roll holder loose. Corrected after I raised the problem with staff. Elevators often very slow. One time it was on service and cleaner asked us to take another elevator. This hotel is slipping due to benign neglect. I only stay there because of location.

The service is OK, but the twin room we booked was not arranged on the first floor. They said there was no similar room on the same floor. In the end, they could only change us to a double bed room, which is smaller than the twin room we booked. I don't know if the room type was locked when placing the order.

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

A beautiful hotel. The lobby is tall, and the overhead looks like snowflakes are falling. The paintings and handicrafts in the room are condensed. Toiletries are Le Labo. It has a shower room and a large off-white bathtub. Located in Yorkville, Toronto's most high-end community. Metro station Bloor-Yonge is 400 meters away.

On Bloor Street, a very safe and clean neighborhood, very close to the University of Toronto and the Royal Ontario Museum. There are also Holt Refrew department store and various luxury stores nearby, which is super convenient for shopping! The room is large and clean, the facilities are very new, and the price is a little high.

Everything was great. The only issue is that the fire alarm went off at 2am waking us up in the middle of the night, having to wait until it was cleared. We understand it was not the hotel’s fault, but it was inconvenient at the time.