Premier Inn Maidstone (West Malling) hotel

位置有点偏遠，但酒店服務人員非常友善，會為客人解決問題，但接受WiFi 較差，可能位置問題

This is not a modern property at all but I was aware of that. I travel a lot and have stayed in some great places. When checking in I was absolutely shocked by the unusually stifling hot room. Fans are provided and an open window didn't offer any comfort whatsoever. Something made me question why these rooms were so hot as the inside temperature was easily 33 degree c. During my stay I was lucky enough to get 2 hours sleep and at one point started to feel severe heat exhaustion to the point of gasping for breath. I did complain to The Manager Ruth about the "guaranteed good night's sleep" and she said it wouldn't apply here. I mentioned I had put in a complaint to the Head Office. Also, whilst I was there, the room was not cleaned after requesting and complaining and the room looked as messy as when it was left. I must admit, this is the first time I have never had my bed made or sheets changed. During my stay, I paid for 3 full breakfasts using cash and debit card but then my husband was charged for 3 more full breakfasts without his consent. This is fraud and I will be contacting them in due course. This place is a suffocating hellhole and would not recommend it at all. Thanks Premier Inn for ruining my experience.

Had a lovely stay at this hotel stayed with my mum and they could not of done more for us .Breakfast was hot and fresh also on our second morning my mum was not great as she has health issues so they done me a breakfast to take back to her . Evening meal is not a great menu but staff make up for that see you again soon look forward to seeing your new breakfast room