Maps25592645537
23 Juli 2023
This is a letter I wrote after a very unpleasant experience at Hotel California. It was resent a second time with still no courtesy of a reply… In late June, my brother who lives in La Paz, took me to visit Todos Santos… and Hotel California. I am visiting from Florida. I treated my family to a lovely lunch there and then we visited the Gift Shop, where I purchased a T-shirt and a bottle of Reposado Tequila. After a bit of negotiations for the tequila. The price quoted being crazy expensive, the salesperson and the manager brought the price down to $3000 Mexican pesos… approximately $175 US Dollars. (They had actually told me it would be $150 dollars US). Bad enough to lose $25 but even worse… while driving back to La Paz, I looked up the tequila and found I could purchase it for around $57 US dollars online….. and then, to add insult to injury… I looked at the ACTUAL website for Hotel California/ Gift shop and saw it for sale for $56.99. I am so insulted and disappointed to have been so extremely overcharged like this after I supported the restaurant and the gift shop with my purchases. I cannot believe that you would be so dishonest and that you would treat customers this way. I am sincerely hoping that you will refund my credit card the difference ($175 - $60) of $115 US dollars immediately. I will wait to hear from you within the next two days. I know that there is little that I can do to retrieve my hard earned money… but the least I can do is to warn other people by posting my story online. Please do the right thing… I am attaching photo of actual cost and also the copy of my receipt… Thanking you for you kind assistance in correcting this mistake…
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