Villas at Stonehaven

The Villas at Stonehaven were initially let down. You first walk into a hot livingroom. There is no air-conditioning in the livingroom, kitchen or upstair hallway. There is only air-conditioning in the bedrooms. The air-conditioning was not working in one of the four bedrooms. Air-conditioner was fixed day 3 of the stay. The home smells musty as it's been sitting empty. When booking, we requested a crib. Initially the crib was missing, but a pack and play was provided when requested. Clearly, this villa hasn't been cleaned between visitors. Called the front office and Troy informed us housekeeping would get to it the next day. One of the beds, had hair on the sheets. When sheets were changed, a dirty pillow case was placed on the bed. A clean pillow case was provided after request. One bathroom, had hair in the sink and dead spiders in the shower. The furniture in the livingroom is worn and hard. The beds are also extremely firm. On the bright side, the kitchen is nicely updated with everything you could need to host. The pool is a good size (approx. 4.5ft deep), with lighting so you can swim at night.  Cons:  Dirty  Outdated/worn furniture  1 TV Air Conditioning only in bedrooms  Creepy photos on the walls Pros: Beautiful views Beautiful grounds Nice Kitchen  Big balconies  Location to beaches and restaurants (visit the Seahorse Inn Restaurant) Suggestion to Management: Throw out all holey and blood stained linen. New sheets would go a long way. Reupholster or replace livingroom furniture. Clean the area rugs or don't have rugs. If the place was clean upon arrival, we would have looked pass all other issues, because it is a nice place to stay.

My husband and I, along with another couple, rented a 2-bedroom villa. It was nicely furnished and very comfortable. The highlight of the place is definitely the infinity pool and stunning views of the ocean from the patio. The staff was friendly and helpful. Upon our arrival, they arranged for a car and driver to take us to the grocery store to get provisions to use in the fully-equipped kitchen. They also helped us arrange excursions, made restaurant suggestions as well as restaurant suggestions. I do have a few observations to share that are not complaints, but rather things that are nice to know before you come. First, only the bedrooms are air conditioned. The common area gets a little toasty in the afternoon, but remains mostly pleasant on the back patio throughout the day. Also related to the bedrooms - the beds are hard as a rock, just a thin mattress on top of planks. We didn't have trouble sleeping on them, but some might. Second, the restaurant is only open Thursday-Sunday. This was a bit of a disappointment for us, as we were there the exact 3 nights they were closed. Third, the area is hilly and if you don't have a car, even places that are close on the map aren't that easy to get to. We found ourselves taking a taxi to each of our dinner restaurants, even though they were fairly close mileage-wise. In conclusion, I would definitely recommend these villas. We had a lovely and relaxing stay.

We had very mixed feelings about this place. We arrived at 6 pm at night to be given the keys to our villa by the gate security guard. The villa was stiflingly hot and with no provisions. Reception had closed for the day. Another security guard, who happened to wander past, took pity on us and contacted the lady in charge. She, to her credit, ordered and paid for free take-away dinner (including wine) and organised and paid for a cab to take us to a supermarket where we could buy supplies. There was nothing in the villa, not even dishcloths, extra garbage bags, salt and pepper). Also, we booked the one-bedroom villa and discovered that we were in a villa with three bedrooms, two of them sealed off. Unfortunately, the room we were allocated was on the ground floor and was dark and dingy. The other two bedrooms were on the first floor with magnificent sea views which is what we had hoped for. We would have loved one of them and paid more for it. Additionally, we booked when the restaurant was opened. The villas being isolated as they are, we feel that we should have been informed of the restaurant closure and given the opportunity to cancel. Finally, I think our Villa number 2 has a poor ocean view relative to others. Its worth checking out when you book.