VH Eurostar Tirana Hotel Congress & Tirana Spa

It’s a scam! I recently stayed at the VH Eurostar Tirana Hotel Congress & Tirana Spa, and it was an absolutely dreadful experience. From the moment we arrived, it was clear that this hotel does not prioritize customer service or cleanliness. To start, the room was filthy. There were no towels, and we found bugs in the sheets, making it impossible to feel comfortable. Despite having booked a package that included parking, dinner, and breakfast, we were told at reception that this was incorrect and that we would have to pay extra. This was a blatant bait-and-switch tactic. The air conditioning in our room was broken, and we spent the night freezing. To make matters worse, the blanket provided had chinches, which was incredibly unhygienic and unacceptable. When we attempted to address these issues, we were met with hostility. The hotel demanded a mandatory cash deposit of 100€, which was never mentioned beforehand. When we voiced our concerns and requested to file a complaint, the staff responded with threats and aggressive behavior. We asked to speak to the reception chief, and a man arrived, speaking aggressively in Albanian, falsely claiming to be the chief. It turned out he was just the maintenance guy, who then attempted to fix the air conditioning at 1 AM. By this time, it was already impossible to get any sleep. Overall, this was the worst hotel experience I've ever had. The combination of poor service, dirty rooms, and the staff's aggressive behavior made it an absolute nightmare. I strongly advise anyone considering this hotel to look elsewhere. They charged us 10€ for the parking that was supposed to be for free and in the entrance of the Peking it cost 4€ the whole day. Really a scam. This is all fault of Trip.com that offer rooms in hotels without condition agreement and any service support . I am asking for the return of my money as the experience was not what I booked as I reserved in trip.com with parking ,dinner and breakfast paying more for these services ---

Please confirm your customer about your rate clearly. Without add any additional service fee when arrival to your hotels

房間乾淨整潔服務態度良好，如果保存英文出行的，可以幫助前台工作人員更快速確認入住訊息，整體是不錯的體驗，前台酒吧也很不錯。