Kelvin Qweiming Weiming
4 Juni 2025
I booked one garden chalet and one double bedroom for a 2-night stay with my family. Unfortunately, the overall experience was disappointing. The facilities are outdated and poorly maintained. The food was a major letdown—fried rice was soggy and overly salty. The breakfast buffet was very limited, with only one side available to serve 40–50 tables, which led to long waits and poor variety. Monkeys roam freely around the property, and their droppings are scattered along the walkways. It’s especially unpleasant (and unsafe) to walk around at night due to this. The game room is in bad shape. The snooker table is uneven, all the ping pong balls are deformed, and the children's toys are dirty. The mountain bikes provided are rusty. We also encountered cockroaches, lizards, and other insects hiding under shelves—every morning we found dead bugs around the rooms. On a positive note, the swimming pool and beach are beautiful, and the availability of duty-free alcoholic drinks was a nice touch (outside Berjaya resort). The chalet also offered complimentary soft drinks (Coke and Sprite) in the room, which was appreciated. Despite all these issues, the customer service was genuinely good. The staff were friendly, helpful, and tried their best to assist whenever we had concerns.
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