Avatel Jelutong

No food is served. No kettle. Hot water is at the hallway. Towels thin and yellowish.

Location depend on individual preference, we stayed at the hotel because it is near my relative house for funeral ritual .

Avatel Hotel is located in Jelutong area which there is a bit far from Georgetown city centre. Upon check in, we were asked to pay RM6 for government imposed tax. Then we were asked to pay RM50 of deposit which will be refunded during check out. There is a bus stop just right in front of the hotel. There are also an Indian restaurant and a Chinese Dim Sum restaurant right next to the hotel. I can walk to the nearest food court within 5 minutes and a local morning market within 10 minutes. There are 2 banks nearby which I can withdraw some money. The hotel swimming pool is located at 5th floor with a breathtaking view. The hotel did not provide mineral water bottle but they have a water dispenser at the lobby. All other amenities were not provided except 2 toothbrush and refillable 2 in 1 hair & body shampoo were available in the bathroom. There was also a minibar inside the room. The downside of this hotel are, there was lots of ants on the hotel room table when I put my food there, there were lots of ants came out and crawled on my food. After, I wiped off those ants, more ants came out from behind the mirror on the wall. The hotel room TV remote control was not found upon check in. After I informed front desk, the staff have tried many remote controls on our room TV and they spent more than half hour to get it fix. The housekeeping also took longer time to help us clean our room. We went out for breakfast and sight seeing and returned to our room but the room had yet to be cleaned. It ended up, we rested in our room and waited for housekeeping to clean our room with us being in the room. There is staircase leading to the hotel lobby, during my check out it was raining heavily, and I have to carry my own luggages under the rain to walk down the staircase in order to get into Grab car. It is very inconvenient and dangerous to hotel guest to walk down the slippery staircase during heavy rain.

I am writing to provide feedback on my recent stay, with the hope that it will lead to some improvements. I believe upgrading the toilet and shower equipment would greatly enhance the guest experience. In both rooms I stayed in, I encountered issues like loose tap knobs. I also found the power point locations to be problematic for charging devices and using laptops. The power point near the table is not ideally situated. Providing easily accessible power points would be a valuable improvement.I had to request an extension cord to reach a suitable outlet. Finally, the bed sheet in the first room did not seem fresh, and I noticed a small spider and bug. Ensuring the cleanliness of linens is essential. I hope you will consider these points as you work to improve the quality of your accommodations."

Everything is good and comfortable, the location is convenient

Good location, good street food all around, good price and a good hotel.