Super 8 by Wyndham Marshalltown

Outlets didn't work. Furniture broken. Microwave melted. Bathroom not functional. Reported issues to manager/owner and he didn't seem to care. Check in process was horrible as you had to dial 0 on a phone and wait for someone to come to the front desk.

I made a reservation here on Jan28th for two rooms for a group of bicycle riders participating in RAGBRAI. The ride is passing through Tama-Toledo on July 28th and this was as close as I could find. I made this reservation as soon as the route was announced and was lucky to get this close to the overnight town. On Feb 6th the hotel cancelled my reservations (as well as many other people who made their reservations there. I called the property 3 times about this situation. Three times I was told that the manager would call me back. Three times I never received that call. The only time I got any feedback from the manager was after I contacted Wyndham directly. Even then all I got was that they were already contracted with a "cornfield company". Which begs the question that if they were already contracted how was I (and many others) able to make a reservation? Wyndham itself was of no help except to send me emails that said they would "contact me within a week regarding my concern." That was Feb 27th. They still haven't made that contact. I understand that they kicked a bunch of people out because they could charge more for the room. I also understand that if I reserve a room and don't show up they will charge me for that room, after all they are mostly selling time and they can't get that time back, unused and unpaid for reservation is a costly waste for them. So now, I have to spend more time finding a new place, I have to travel much farther to find adequate rooms, and I have to spend more for those rooms. You would think that they would offer some kind of compensation for the time and effort that they caused to be wasted or even an apology. Didn't happen.

1 the rooms aren’t clean and there was cigarette holes in the blanket in our non-smoke room and they don’t speak English vary well literally I would recommend you never stay at this dump there was cum stains and blood on stuff we ended up canceling and not staying there and just driving three hours home it’s probably the worst place you could ever stay I would rather sleep under a rock then ever go back

We arrived at 9:00 at night. We were given the room next to the house keeping facility, which I should have asked to change, but I was exhausted from a 12 hour drive and I didn’t think of it. at 4:30 in the morning the fire alarm battery indicator began beeping and I had to get someone to help me to stop it. At about 7:30 in the morning I was woken up again by the housekeeping, who were screaming at each other in the hallway! When I woke up I went to make some coffe but when I opened the coffe maker I found a moldy coffe pod inside. The coffe machine in the lobby wasn’t working so I had to ask for help. The laundry and ice facility were absolutely filthy. To sum this up, it was the WORST hotel experience I have ever had. And, I travel A LOT!

Hotel was very dirty and very smoky the morning hotel clerk speaks no English had to talk to her manager on the phone about what I wanted they were changing the carpet all as well which shouldn’t be done with guests present