We made a reservation at Ninamu back in October, excited to stay at this property. However, as per their policy, guests are required to contact the hotel 72 hours prior to arrival to arrange transportation. This is where the nightmare began. We tried to reach the hotel through every possible channel—WhatsApp, the owner’s direct WhatsApp, email, the website contact form, multiple phone numbers, and even Instagram messages—countless times, but we never managed to speak to anyone. After dozens of attempts over several days, we were left completely in the dark. The lack of response forced us to spend an entire morning working with my credit card insurance to secure a last-minute alternative hotel. This was incredibly stressful and time-consuming—exactly what you want to avoid while on vacation. This experience raises serious concerns about whether Ninamu is even operational. At best, it’s poorly managed; at worst, it could be a scam. Either way, I strongly advise travelers to avoid this property if they want an stress-free and reliable vacation.
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