Hôtel Village Montana by les Etincelles

The website pictures are amazing. The reality is poor. Most electric items within the room were broken. We had our reservation for a restaurant cancelled 4 times! Tried to rebook then it was cancelled again. Tried to rebook again and were given a late time slot. La Place restaurant was overbooked. It took 45 minutes to take our drinks order. The pool, spa and wellness area is €25 per day. 80 students were staying in the complex so sleep was challenging. We stayed half board but we could only eat in 1 restaurant. Don’t be fooled by the cool pictures.

The hotel is ok and the accommodation is what you would expect, functional and perfectly fine for a group of skiers. The breakfast is good. We booked half board and the booking process for the four restaurants is terrible. We booked one of the restaurants on the first night and it was cancelled as we did not receive a message to pay a reservation fee. We tried to book again for the following day and received a confirmation message. Again when we turned up for dinner this had been cancelled and we were offered the only other restaurant available which is basically the snack bar. We were however assured that they would book us into the restaurant for the following evening. Booked said restaurant for 1845 the next evening. Checked the booking at breakfast and the reception confirmed our booking. We received a phone call mid after noon telling us our booking needed to move to 2045 as they had made a mistake. The received a further phone call at 1700 telling us the booking is now 2100. Terrible booking process and no recognition of this by the hotel offering half board. Only book if you don’t mind where you eat and when, or possibly at all as most are booked out by the time they try to rebook you!

We booked this hotel in February 2025 for a weeks stay over New years eve and whilst the location is great we had a lot of issues . The main issue we had was with the cuisine and the restaurants. I was told (by email) that we didn't need to book any of the hotels restaurants but when we arrived we were told something completely different and given we had children in our group, some of those times were very late. We ate in the main restaurant (1st floor), three times and each evening the food was cold and got worse as the week progressed. On our last night in the hotel we had to send the food back three times as it was stone cold and very little empathy from the staff or from the restaurant manager. They even messed up a simple burger meal twice for my young nephew. Where we offered any complimentary drink or an apology and the answer to that is no. We had booked one of the other restaurants for 9pm and we didn't get served until 11:15pm with our order only been taken 30 minutes prior. This was an absolute joke. We also ate in this restaurant on new years year and the restaurant staff were fighting amongst themselves and hey all didn't seem to know what was going on with the set meal. There was no one in charge. Breakfasts while satisfactory leave a lot to be desired by a so called 4 star Hotel. Lack of plates, glasses, food and we lost count on the amount of times the coffee machines broke down. Whilst some may think these are trivial items, we paid a lot of money for our weeks stay and the most basic restaurant management and food hygiene were severely lacking. I'm sure this review will fall of deaf ears by the hotel management Positivies: great ski in and out location, ski shop staff and guides quality equipment, friendly bar staff, nice well maintained bedrooms. We will be lodging a complaint with the hotel and as above I'm sure it will fall on deaf ears.

Pretty good family hotel located on the slopes, ideal for skiers. Nice spacious rooms and very friendly staff at all levels

Stayed for a week and had a great time, nice food and all staff were really friendly and helpful and the hotel is very close to a few lifts and gondola. Would definitely come again!

Great place, lovely staff and beautiful food. It truly is a holiday to stay here. Great small swimming pool outside, well heated and nice atmosphere with the wood. Lost of charm