CGH Résidence Boutique le Nevada

I came here with my family for a week. We all thought it was a reasonable apartment connected to a fantastic spa. The staff are absolutely superb receptionists we're very helpful (Liriel and Lisa). When our car broke down the hotel's two technicians (Niels and Gaetan) went well beyond what was expected of them, they tried to jumpstart the car and we all spent some time trying to fix it. When unsuccessful Lisa helped with contacting the garage and translating despite being very busy on the desk. We took up a huge amount for their time and they did a very good job of pretending we didn't. It's in a fairly unbeatable location, slopes are a short walk as is Sherpa. The apartment was well equipped with a decent ski locker. I would give it 5 star except the hotel was a bit stingy. Not enough toilet roll, towling robes for the spa were extra, no salt or pepper, extra for parking, extra for late check out etc. it was just small touches that made it feel quite ungenerous. Having said all this, we would definitely come again.

Large and clean apartment, with two bathrooms and more space than we've ever experienced while skiing. But best of all were the lovely staff who were always so kind and helpful. Another huge bonus was its location - 100m from supermarket, and centre of Val Claret, but very peaceful and quiet at night. Also the amazing pool, sauna and harman complex was impeccably looked after and very welcome at the end of a days skiing.

You can’t really fault the hotel. Has a lot for self catering amenities. Nice staff, nice rooms and good facilities. Although simple things could make a big difference, not rationing toilet roll, not having to do an inventory upon arrival etc. Having a pool table is strange as the reception seems to never be open to play, the swimming pool and all spa facilities only open at 10, a use of facilities before skiing would be nice, pool and jacuzzi cold but manageable. I would stay again but like a say, change a few simple things and would make a big difference. Also having to clean up, empty bins and wipe down all cooker and leave everything as it was, is ok, but they threaten you with a charge if all isn’t done…..seems harsh.

What a disappointment. Website is a marketing miracle the reality so different. Clara in reception is excellent. The rest of the experience extremely poor. We rented c 16 sleeps 10 allegedly. We were 8 but two immediately moved out. The accommodation is tiny. Only 6 chairs around the dining table. We asked for more ,obviously, without luck. 4 bedrooms, only one double, one with very restricted headroom only big enough for one child. The other three bedrooms are all tiny. One of the smallest rooms had a shower and a basin but no loo. No other en-suite. Two loos in total. The two shower units tiny cubicles flimsy plastic frames. Furnishings all basic. The kitchen area is totally inadequately fitted for 6 people that we had let alone 10. One tiny eye level combi oven, We now realise why we never received the floor layout plan we requested. Never again. CGH need to realise that this standard went out in the 80’s. We expect much better now. Oh.by the way, everything is extra. You want a towel for the spa? Pay.

Large apartment for family of 5, one child slept in living room but bed pushes away easily each morning so doesn’t impact on living space. Balcony got the lunchtime sun so could pop back for sandwiches. Great location close to Tufs lift and ski school. Swim/spa area a great addition and used daily. Only negatives were lumpy pillows and slightly cooler than ideal jacuzzi. We had a fantastic week and will be back next year.

J’ai réservé une semaine au CGH Le Nevada de Tignes. Une semaine avant notre arrivée, on me contacte pour connaître notre heure d’arrivée, alors que j’avais déjà précisé que nous serions là en fin de matinée. On me répond alors : "Parfait, nous ferons le nécessaire pour que votre logement soit prêt au plus vite." Le jour J, nous arrivons à 11h : le logement n’est pas prêt, pas de souci, je laisse mon numéro de téléphone pour être prévenu dès qu’il le sera. On me dit que le service des étages sera contacté. À ce moment-là, tout va bien. Mais à 15h, toujours aucun appel. Nous retournons à la réception, et là, la chef de réception (Alexandra) nous dit que l’appartement n’est toujours pas prêt, tout en nettoyant les toilettes devant nous, en ajoutant que les logements ne sont jamais disponibles avant 17h. Le ton employé, le manque de professionnalisme et d’organisation sont inacceptables pour un établissement annoncé comme 4 ou 5 étoiles — à mes yeux, cela ne vaut pas plus que 2 étoiles. Et là, quelques questions se posent : pourquoi nous appeler une semaine à l’avance pour connaître nos souhaits si rien n’est fait en conséquence ? Pourquoi nous promettre un appel que nous n’avons jamais reçu, et surtout, pourquoi aucune solution proposée en 4h30 d’attente ? Concernant le SPA et le hammam, bien qu’il soit clairement indiqué "interdit aux moins de 16 ans", aucune surveillance n’est assurée. C’est aux clients de faire la police, c’est le grand bazar, aucun espace de détente. Si vous cherchez un moment de calme, passez votre chemin. Quant à la piscine, même constat : un couple s’enlace de façon vulgaire sur un transat devant des enfants, sans que personne n’intervienne. Toujours aucune surveillance. Et pour couronner le tout, en sortant du spa et prenant l’ascenseur, je croise une jeune femme en soutien-gorge et short. Est-ce vraiment l’image d’un établissement haut de gamme ? En tant que cliente fidèle depuis près de 10 ans chez CGH, je suis profondément déçue. C’était la dernière fois. De nouveaux établissements ouvrent avec une qualité de service bien supérieure, et à ce rythme, je crains que votre enseigne ne suive une pente descendante… Propriétaires, j’espère que vous prendrez conscience de cette dégradation flagrante de votre image.