GGuest UserI have lived in the worst Atour, let's talk about staying first. We arrived at the hotel at 10:30. The front desk said that we had not cleaned it and let us wait first. We could give us a room upgrade. We chose the room. Another woman came over and said she, but she told us that she couldn't get a room upgrade. I found a lame reason to say that the curtains were broken. I think if I don't rise, I won't rise. I said that we don't face the street. I finally chose a room on the 5th floor that is not facing the street. As a result, I waited for an hour and the room was not cleaned. It was rare for this efficiency to be done. I asked the front desk how long it would take. The front desk said that it had been cleaned for more than half. It was almost. When we heard this, we decided to save our luggage to eat first. After I came back, I said that I had been upgraded, or the room on the sixth floor before. This curtain was repaired really fast. The check-in routine is here again, leave my phone, and the result is that I will register as a member of Atour. Can't I be sincere with less routines? After checking in, I found that it was a room facing the street. Because on the sixth floor, I thought that the car would not be noisy at night. I didn’t expect the window to be not soundproof at all. The hotel is at an elevated crossroads. The traffic flow is endless. There is a large truck in a minute or two. I didn’t fall asleep at 12 o’clock. In the end, I couldn’t change the room. I was told that there were no twin rooms. I arranged a family room for me. I said that I would go to the street. As a result, no one came for 20 minutes. I called the front desk and told us that it was an upgraded room before. Now we can't arrange a family room for us. Can we arrange a twin room on the third floor (suddenly?) As a result, the waiter said to help us carry the luggage. Although he knew that he was kind, he really wouldn't do things. He really didn't think about the guests. It was a little bit, I was sleepy, I had to carry my luggage, and I didn't let people sleep. We still had a trip the next day. Finally, we took valuables and changed rooms, but we were awakened by people in the corridor early the next morning. The windows were not soundproof and the doors were not soundproof. The next day I had a headache for a day, the state was very poor, and I could postpone the trip for a day. Let’s talk about breakfast. At 7-11, we went at 9:30. It should not be too late. As a result, there was nothing left. The staple food was not made up. I didn’t want to eat a bun. I didn’t know that the breakfast time was until 9:30. Here, I will praise the whole season of Yandang Mountain. The management is simply excellent. Breakfast is at 9:30. We went at 9 o'clock. All the dishes are still hot and all complete. I saw that the small leader commands which dishes need to be made up. The key is delicious. Atour is at least higher than the whole season, right? They are still in the village.
To sum up, the whole hotel management of Atour is very chaotic, unlike chain hotels, but like private hotel management mode. The front desk does not know which rooms to stay in, which rooms are empty, what situation can be upgraded, what situation can not be upgraded, and does not care about the needs of the guests. In fact, some front desk front-line ladies are still good, that is, I don't know what the management of the previous layer is doing. I feel that my brain is not clear, my thinking is not clear, the ability to do things is poor, the management ability is poor, and I will not consider the problem from the perspective of the customer. Except for the water, nothing will happen.
Give the hotel advice, staff and management to retrain, too bad, really can not change, they are not suitable for this job. Add another layer of windows facing the street. Because Hanting in Zhengzhou is a side house, the windows will add two layers of glass. You will not add a street-facing Atour. You will let the guests wear earplugs and overcome it yourself?
Finally, I would like to advise everyone that this store is at the elevated crossroads, with many semi-hanging large trucks, going up and down from this intersection 24 hours a day, and countless private car flows 24 hours a day. Guests who have needs for the sleeping environment, book carefully, afraid that you will lose sleep all night.
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