Hilton Garden Inn Denver/Thornton

We stayed here for one night on our trip as the hotel we booked first couldn't accommodate us for the last night. We were able to check in 30 minutes early and the room seemed great. When we arrived back to the hotel at 9:30pm it was very hot, about 74-75 F and the AC was running and the thermostat set to 68. We tried to get it to cool but no success. The window didn't open and the thought of packing and changing rooms, if that was even possible, led us to have a very hot night. When checking out I explained this problem so they could fix it before the next guest was put in that room. The reply I received was had I called them about it, when I said the late time on a Saturday night, she agreed that they couldn't have fixed it. She asked if I had Hilton rewards to refund points, which I don't, she shrugged her shoulders and that was it. The "breakfast available" means there is a $12.95 charge for it. It looked like usual hotel breakfast fare, we didn't eat there. The bed and room features are nice, quiet area. To figure out how to use the TV I had to call the desk. No instructions on how to find the channels, you would think you turn it on and read the guide, no such luck.

The rooms were cleaned every other day. For us they skipped a cleaning day so the trash was over flowed. The toilet paper ran out. The automatic currents did not work. Had to use a paper clip, that someone else left behind to get sunlight in the room.

The property was clean especially the lobby and outside area. The beds were very hard and uncomfortable. Loved having the full size pillows! Our refrigerator didnt work so we had to throw out our orange juice. The amenities were useful but we had two shampoo bottles and no conditioner, it was doable. A little disappointed in the 12.95 breakfast. Not any more than other motels free breakfast , actually not as many items as a typical free breakfast. Best part of our stay was the location. Close to shopping, coffee shops and food.

Room was great, air con was very noisy but not needed during the night. Breakfast was basic.

Staff let me check in early after a long drive in for a very busy concert. Property is beautiful. I’ll definitely stay again.

It was a very nice hotel. I like the hot tub and the pool area was excellent easy access to on and off of the highway and it was also close to the Colorado national Speedway, which I would love to go see again and would have to probably stay at your guises hotel also and it was very very fun and I enjoyed the room. The suite was beautiful and nice and I was happy.

Great property, didn't know anything about a $50 per room deposit. The most of the staff was very helpful and friendly. The only other problem was the Smart TV keep losing connection. Rooms were very clean and smelled fresh. Pool and fitness center were clean as well

Room was ok. Some stains on the pillow sheets and towels. Staff was ok. Not as friendly as the new place im staying.

The neighbors above us were stomping around at 2am and the AC Unit in the original room we were given was making weird noises. We addressed this with the front staff & without hesitation they moved us to a different room, despite only having one night stay left. This alone was impressive for their customer service!