The Sebel Swan Valley The Vines

The location was wonderful — very quiet and close to the Swan Valley vineyards. The room itself was spacious, with a very comfortable bed and a good-sized bathroom. The kitchen had everything you’d expect, although it was quite small, so cooking in the room isn’t very practical. The main letdown was cleanliness. Rooms are only cleaned every six days, which we didn’t know before booking. You can exchange towels daily, but that’s about it. When we arrived, we asked for the floors to be done as they clearly hadn’t been cleaned properly — it was still below the standard of quality hotels. Although the carpets looked new, they weren’t clean- there were toenails and popcorn from previous guests on the carpet I contacted reception to request a proper clean, but was told that according to Sebel’s rules, cleaning only happens every six days. Had we known this beforehand, we probably wouldn’t have booked. The swimming pool looked nice, but during our stay it had a lot of bird and duck droppings, which made it unappealing. We used it once but didn’t feel it was clean enough to go back. There’s a golf course nearby for those interested, but the on-site café was a definite disappointment — overpriced and average at best. My husband ordered what was listed as a Scotch fillet steak, but even the waitress admitted it was actually minute steak. We asked for a refund since it was inedible (all fat), but were refused because “he ate it” — even though he only touched the fries and bread roll. So, essentially, it was an expensive chip sandwich. Overall, while the place looks appealing and the setting is beautiful, the experience didn’t justify the cost. Between the lack of proper cleaning, poor food, and high prices, we’re not sure we’d stay again.

The place is exclusive and it is very peaceful. Alot of facilities to enjoy. Everyday you get to see wild kangaroos outside of your room.

We have stayed at this property on a previous holiday. Apartments have been renovated since that time and are very nice

Reception ladies at the Vines were fantastic but they were unable to change room to requested room as that was supposed to be done by Sebel staff previously. Shower head pressure is poor. Room has no privacy( hence why I have always requested upstairs) as people constantly walking past meaning you have to have curtains shut making no sunlight in room. Also could hear room occupants next to me quite easily.

The 2 bedroom apartment is a spacious luxury resort rooms. Huge and stylish.

We loved the size of the apartment for our young family and it was beautiful and clean, unfortunately we got off to a bad start not being able to find reception for a good 30 mins and also no car parks available as they were all full. We didn’t want to park at the vines resort ( once we found out that was where check in was ) and walk with our luggage to the apartments with the kids. The grounds are beautiful and the kids loved waking up to seeing kangaroos hopping around outside their windows.