This is not a holiday for anyone who is not capable of walking. All of the rooms involve needing to go upstairs or walk for a while and there's not very even-footing available for those that can't walk very far. Even just to get into the lobby or into the restaurant you need to be able to walk upstairs a lot.
When you first arrive they do give you a quick rundown of all of the facilities available and they supply a map. Then someone will escort you to your room via golf cart. The front desk staff are very informative and helpful. The staff in the restaurant are very quick but not particularly informative. The first time you walk in nobody explained how the buffet works. You should approach the staff and give them your punch card before you get food.
The masseuse was excellent.
This part of the resort actually has quite a few restaurants and shops and a pharmacy in the area which is different to a lot of the hotels in Khao lak, so that actually makes it much better than some other places where you would have to get a taxi into the town centre to see anything.
The beach is beautiful and perfect for people that like to see little creatures as there are plenty of crabs around.
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