Khaolak Emerald Beach Resort & Spa

Very disappointed with the reception because the male staff said that we have to wait for the room for 2 hours. We asked back where we will be staying. The staff was silent and walked away for about 30 minutes. Then a female staff came and said that she would take us and our family to have lunch. We replied that we had already eaten. The staff did not say anything and walked away from the counter again. As a customer and sat at the counter and saw the staff checking in for other customers without anyone coming to inform us anything. Our family sat waiting in front of the lobby for an hour until we could not stand it anymore and asked the male staff who checked us in if there was any progress in the room we booked. The answer we got was that the manager was looking for a room. After waiting a short while, the same male staff came with the key card. So we asked how we would get to the room. The answer we got was to drive to the side and a security guard would take us there. But when we drove to the parking lot, we did not see any staff. We waited for a while and did not see anyone. Our family had to walk to find the room by ourselves. Our family has both elderly and children. It is very bad to have to receive such a bad reception. Very disappointed that we paid to stay here for 3 days and 2 nights and received such a reception that does not care about customers. There was not even a glass of water for our family who were waiting for their room even though it was very hot. There was no notification even about where and when breakfast would be served. There was no sending of customers to their rooms even though other customers drove buggies and walked them to their rooms, but for our family, there was no such service as mentioned. Very disappointed, regretting choosing to spend a vacation day here to meet the worst reception.

Give me an upper-middle level