Ulasan SureStay Hotel by Best Western Terrell

Worst abominations I have had by far

We arrived late at night or we would have found any other hotel besides this one. The room smelled like sewage backing up, dead flies smashed to the wall and ceiling, hair all over (in the sheets, floor, toilet), stain on the sheets and walls, something greasy covering the floor. We asked for a different room and were moved to one with a broken out peep hole and door that wouldn’t close. We moved a chair in front of the door, slept a few hours, then got out of there as fast as we could.

Very clean and such friendly host! It’s in a great location and an affordable price! Lisa and Michelle were very helpful and lovely to have held conversation with! We will be back! Our trip consisted of going to Silver Saloon for a concert and night out!

We always stay where we can have breakfast. They had waffles, cereal, toast, bagels, muffins and yogurt. Room was comfortable. Slept good.

I am a regualr guest of a competing hotel, and I have to say I might be switching over. The customer service of everyone at this location was on point for the entirety of my stay. I can't say thank you enough for making my stay great, I will be back!!

Older hotel kept in pretty good shape. Staff seemed good. Clientelle not so good - very noisy all during the night.

I had to go back to the office for them to turn on the outlet for heater/AC. I found rat dropping in my room. The hotel has easy access to and from the interstate.

The staff was very helpful and they were accommodating to us. It was neat and it was conveniently located to places in the area. I would stay here again and I would recommend as well. It was neat and allowed pets, too. Being an experienced traveler and was thankful for a comfortable stay.

This place is consistent every time I come to town. Customer service is next level. The staff always take care of all my needs. The breakfast was awesome. Housekeeping does a great job. I will always stay here when I come to town. They always make me feel welcome like family

Overall the room was not very clean. Bed sheets were stained. Pricey for the location and cleaning was just the bare minimum. Would not recommend for a family. People in office were nice. The guests that stayed there from what I could tell seemed sketchy, definitely not kid friendly. Night time was very loud and busy bc it is across a bar/club.

All said and done, we only stayed at the hotel for approximately 6 hours since we were only stopping for the night. The bed was comfortable and everything appeared clean. Upon entering the room, it was fairly warm as the AC had been off during the hot, Texas summer. It took about 30 minutes for it to cool down to a comfortable temperature. In the morning, we stopped in the lobby for breakfast before we departed. We both chose to have a waffle (fun Texas shape by the way!) My boyfriend chose blueberry and I chose the plain. After a few bites, we both looked at each other, and I said "This doesn't taste very good." He said "Oh thank goodness, I thought it was just me. It tastes sour." This is not the first time I have had sour waffles from this vending company in a hotel. I am not sure if the batter had gone bad, but it should definitely be something staff should check in the mornings.

Room was great breakfast was just carbs no real substance to it

Melissa and Debbie were so nice and helpful, Thank you both

Great hotel and reasonably priced. Very convenient location right off Texas Hwy 34 and close to local restaurants. Well lighted parking lot. The room and bed were comfortable, and we got a good night’s rest. Did not use the pool but it was clean. The Internet connection & speed were great.