The Capital Hotel Surabaya

Ulasan The Capital Hotel Surabaya

The Capital Hotel Surabaya

Jl. Jemursari No. 258, Prapen, Tenggilis Mejoyo, Surabaya, East Java, 60237, IndonesiaLihat Detail Hotel
The Capital Hotel Surabaya
The Capital Hotel SurabayaThe Capital Hotel SurabayaThe Capital Hotel Surabaya
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.4/5
Very Good
28 ulasan
Ulasan terverifikasi
Location4.3
Amenities4.2
Service4.5
Cleanliness4.3
Filter berdasarkan:
Urutkan berdasarkan:
All reviews(28)
Positive reviews(26)
Reviews with photos/video(4)
Awesome rooms(6)
Friendly staff(6)
Awesome stay(5)
Negative reviews(1)
Don Lowe
Deluxe Twin Room
Menginap di Okt 2024
Business travelers
2 ulasan
5.0/5
Outstanding
Diposting pada 2 Jan 2025
Had a good stay, brekkie buffet has kombucha, which is a rare find. Rooms are spacious. Staff exceptional
Tanggapan dari Properti: Dear Mr. Don Lowe,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are very pleased to learn that you've received excellent services from our staff during your stay at The Capital Hotel Jemursari Surabaya. Your amazing compliment for our staff had been forwarded to everyone on the team. Your very kind words are undoubtedly becoming great motivation for all of us to serve our best at all times. We happy to know that you also impressed with our spacious rooms and our kombucha.It would be our greatest pleasure to be able to serve you again with our best hospitality on upcoming opportunities. Warm regards,ParamitaFront Office Manager
previouslyonz
Deluxe Double Room
Menginap di Okt 2024
Couples
24 ulasan
4.5/5
Great
Diposting pada 11 Nov 2024
Our room is spacious and equipped with minibar and a sofa chair. The shower and sink works, but somehow they let out strange noise. Not very disturbing, but noticeable. The parking space for motorcycle could be better. Great service, the staff helped us to send a package from receptionist to our room. Kind and quick check-in & out too.
Tanggapan dari Properti: Dear Our Valuable Guest,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our spacious room and our Hospitality staff. We apologize for any inconvenience caused. Your suggestions and input will be used as evaluation for us to be even better in the future. Hope to welcome you back to Surabaya in the near future.Warm regards,ParamitaFront Office Manager
Anonymous User
Deluxe Double Room
Menginap di Mar 2024
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 4 Mei 2024
Everything is good here, good place (near public access), good service, room clean, and also strategic place.
Tanggapan dari Properti: Dear Our Valuable Customer,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our location and service, especially our cleanliness.Hope to welcome you back to Surabaya in the near future.Warm regards,ParamitaFront Office Manager
Ridoo Akbar
Deluxe Double Room
Menginap di Jun 2024
Business travelers
17 ulasan
5.0/5
Outstanding
Diposting pada 4 Jul 2024
friendly service, 4 stars but at an affordable price. spacious room, there is a refrigerator. hot water works. The city view is really great
Tanggapan dari Properti: Dear Mr. Ridoo, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for your willingness to give a review for Our Hotel, glad to hear that overall you are satisfied with the facilities and the price especially the city view. We are happy to wait for your return Best RegardsParamitaFront Office Manager
Octama
Deluxe Double Room
Menginap di Okt 2024
Solo travelers
1 ulasan
5.0/5
Outstanding
Diposting pada 12 Des 2024
Clean, comfortable place, near the highway, easy to find food. Friendly receptionist. Good food. Strategic location. Recommended for traveling alone.
Tanggapan dari Properti: Dear Octama,Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for your willingness to give a review for Our Hotel, glad to hear overall satisfied with the facilities, strategic location and the friendliness of the Receptionist. We are happy to wait for your returnRegardsParamitaFront Office Manager
Lunaaaa21
Deluxe Double Room
Menginap di Okt 2024
Couples
15 ulasan
4.7/5
Amazing
Diposting pada 15 Nov 2024
The hotel is comfortable, clean, tidy, there is a hair dryer but coincidentally we got a TV that wasn't very good.
Tanggapan dari Properti: Dear Ibu Luna,Salam Hangat dari The Capital Hotel Surabaya, The Spirit of Jemursari...Terima kasih telah meluangkan waktunya untuk berbagi pengalaman selama tinggal bersama kami. Senang mendengar rasa puas atas fasilitas dan kebersihan Hotel kami, kami mohon maaf atas kekurangan yang disampaikan, untuk dapat kami perbaiki menjadi lebih baik. Terimakasih atas masukan yang diberikan, hal ini akan menjadikan Kami lebih baik kedepannya Kami tunggu kunjungan selanjutnya, Kami akan memastikan kunjungan anda lebih menyenangkan dan seperti yang diharapkan.Salam hangat,ParamitaFront Office Manager
Guest User
Deluxe Twin Room
Menginap di Agt 2024
Travel with friends
3 ulasan
2.2/5
Diposting pada 15 Sep 2024
I went to play with my friends and booked this hotel. One of the rooms had a strong odor! There was no hair dryer in the room! I had to let my hair dry naturally after washing it!!!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: To our valued guests, warm greetings from Capital Hotel Surabaya and thank you for taking the time to share your stay experience at Capital Hotel Surabaya with us. We apologize for any inconvenience you may have experienced during your stay and we will do our best to resolve your complaint. Thank you for your opinion, your opinion will help us do better and we look forward to your next visit. Paramita front desk manager
Ila nafis
Deluxe Double Room
Menginap di Feb 2025
Business travelers
15 ulasan
5.0/5
Outstanding
Diposting pada 1 Apr 2025
The room is spacious, cleanliness is also okay
Tanggapan dari Properti: Dear Mrs. Ila Nafis,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed with our spacious room, especially our cleanliness.We look forward to welcoming you back for another comfortable and memorable stay, Should you need anything during future visit, don't hesitate to let our team know.Warm regards,ParamitaFront Office Manager
Anonymous User
Deluxe Double Room
Menginap di Jul 2024
Couples
4 ulasan
5.0/5
Outstanding
Diposting pada 11 Agt 2024
Friendly service, if there is damage it is immediately responded to and repaired. Good job
Tanggapan dari Properti: Dear Our Valuable Guest,Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for your willingness to provide a review for Our Hotel, glad to hear that overall you are satisfied with the facilities and services we provide. We look forward to welcoming you back Yours sincerelyParamitaFront Office Manager
ajun00
Deluxe Double Room
Menginap di Jan 2025
Other
21 ulasan
3.5/5
Diposting pada 26 Feb 2025
There are quite a lot of breakfast options
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Our Valuable Guest,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are overall impressed with our Breakfast variety.Furthermore, there is no pleasant thing to do but to welcome you back here.Warm regards,ParamitaFront Office Manager
Achmad Faruk
Deluxe Twin Room
Menginap di Mei 2024
Business travelers
42 ulasan
3.7/5
Diposting pada 25 Jun 2024
the drinking bottle was lost when it was charged, I thought it was free because it wasn't a refill bottle 😁😁😁
Tanggapan dari Properti: Dear Mr. Achmad, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking the time to share your experience while staying with us. Glad to hear your satisfaction with everything we have prepared and apologize for the shortcomings that Mr. Achmad conveyed, so that we can improve it to be better. Thank you for the input given, this will make us better in the future. We look forward to your next visit, we will ensure that your visit is more enjoyable and as expected. Warm regards, Paramita Front Office Manager
elly
Deluxe Double Room
Menginap di Apr 2024
Couples
5 ulasan
4.2/5
Very Good
Diposting pada 25 Mei 2024
Complete tv channels Food is quite varied Good location.. It's just the shower that needs a little repair...
Tanggapan dari Properti: Dear Mrs. Elly, Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari... Thank you for taking the time to share your experience while staying with us. Glad to hear your satisfaction with everything we have prepared and apologize for the shortcomings that Mrs. Elly conveyed, so that we can improve it to be better. Thank you for the input given, this will make us better in the future. We look forward to your next visit, we will ensure that your visit is more enjoyable and as expected. Warm regards, Paramita Front Office Manager
Anonymous User
Deluxe Double Room
Menginap di Jun 2024
Business travelers
10 ulasan
4.0/5
Very Good
Diposting pada 14 Agt 2024
The room is spacious and clean, just looks a little unkempt.
Tanggapan dari Properti: Dear Our Valuable Guest,Warm Greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking the time to share your experience while staying with us. Glad to hear your satisfaction with everything we have prepared, thank you for the feedback given, this will make us better in the future. We look forward to your next visit, We will ensure your visit is more enjoyable and as expected.Warm regards,ParamitaFront Office Manager
Kongxuebin
Deluxe Double Room
Menginap di Okt 2024
Solo travelers
31 ulasan
5.0/5
Outstanding
Diposting pada 5 Des 2024
Very good, highly recommended
Teks AsliTerjemahkan dengan Google
Guest User
Deluxe Twin Room
Menginap di Jan 2025
Business travelers
20 ulasan
5.0/5
Outstanding
Diposting pada 1 Apr 2025
Not bad, very good
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Our Valuable Guest,Warmest greetings from The Capital Hotel Surabaya, The Spirit of Jemursari...Thank you for taking your valuable time to share your experience during your stay with us. We are happy to know that you are impressed tduring your stay.We look forward to welcoming you back for another comfortable and memorable stay, Should you need anything during future visit, don't hesitate to let our team know.Warm regards,ParamitaFront Office Manager