When we checked in the code to our door was wrong and it took about an hour to get in touch with a person to give us a new code over the phone. We did get someone stop by our door the next day to be sure the code was working, which was nice. There is very little lighting in the whole place, and the one window looks out to a parking garage that blocks any natural sunlight coming in. There was no water pressure for the shower, it came out as a slow trickle which made it very difficult to rinse soap and hair products. I tried to get in touch with someone everyday of our stay to come take a look and no one got back to me. Would not recommend staying unless you enjoy dark rooms. The gym on the property is good, but we never could find the fire pits or access to outside areas besides the pool.
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