shelleybN336ID
4 Februari 2024
The hotel itself is very nice and the reception staff are pleasant. The breakfast is good. But the housekeeping is shocking. My room was not cleaned until late in the afternoon/early evening every day, and then only after I complained that it hadn’t been cleaned and asked for someone to come. When they did come, the cleaning was totally unacceptable. I won’t list all the things that were not done. Enough to say that the room was left dirty and the housekeeping staff were totally untrained and disinterested. To make matters worse, I emailed the manager with my complaints, and he hasn’t had the courtesy to reply. Not good enough!
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