The Muse Boutique Hotel Tel Aviv

My recent stay at the Hotel Muse in Tel Aviv was, without a doubt, the worst hotel experience of my life. I would strongly advise against anyone choosing to stay here. Firstly, the room was not soundproof, and I could hear everything going on inside and outside the hotel, making it almost impossible to get a good night's sleep. Many other guests complained about this as well, so it was not an isolated issue. Secondly, the staff at the hotel were incredibly rude and unprofessional. However, the worst experience I had was when the owner called me a thief over the phone, accusing me of not paying the VAT, despite having a clear invoice that showed I had paid. He even instructed the receptionist to call the police and block my key card, even though I had yet to check out. It was a horror show that escalated in front of all the other hotel guests during breakfast. Even if the hotel thought I was wrong, this is not an acceptable way to behave. And to add insult to injury, the total amount in dispute was only about 50 euros. Sadly, I also saw similar treatment towards other guests during my stay.

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Enjoyable stay, slightly befuddled check-in The check in was a little bumpy - we hadn't gotten the memo that the late check in was via the hotel next door, so there were a few very confused, panicked moments when we showed up and discovered the door was locked and there was nobody at reception. But once we got that sorted the rest of the stay was great!

Wonderful boutique hotel, spotlessly clean, friendly staff. Coffee, different teas free in the lobby and in the room. My room was spacious and comfy, very clean with plenty of room for my luggage. Furnishing and lightening well thought through. Close to the beach, restaurants, bars all in walking distance.

Night Clerk on Reception Desk Saves the Day Wadid, the night clerk last Tuesday (June 25, 2024), helped me solve a serious problem. A cleaning person had accidentally tossed a small envelope (an easy mistake to make - really no blame) and Wadid didn't dismiss my concern - the opppsite, Wadid enlisted her staff to help me find it. Many thanks!

Very good Hotel Very good Hotel