We had booked a room for 2 nights and the aircon in our room had started to leak. We informed the reception and they notified that they would get it sorted in the day and hence, we left our key with the hotel. To our surprise, upon our return, all our luggage had been shifted to another room WITHOUT OUR APPROVAL. A COURTESY CALL WOULD HAVE BEEN GREAT BUT NO, JUST SHIFTING OUR LUGGAGE WITHOUT OUR PERMISSION SEEMED TOTALLY JUSTIFIED ! The staff keeps passing the blame and all I am left with is a number which does not pick up my calls. Never staying here again.
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