Cerro Tusa Springs

NEVER AGAIN!!!!!!! DISGUSTING MANAGEMENT!!! We were on the road to the hotel when we were confronted with a road blockage and it was impossible to get there on time. When we called the WhatsApp we were provided, it turned out that the number didn’t work!! There was only a BOT that NEVER answered our questions. Then when we called the number that is provided on Google they didn’t answer either!! Then, I had to find the number of the owner and kindly asked to rebook our stay which they did. They also promised to find us a driver to bring us up there. Well, that driver REFUSED to drop us off at the hotel because he said he didn’t feel safe for himself or his vehicle to drive up the mountains. (There had been mudslides because of the heavy rainfall.) Then, when I called the owner again to kindly ask to reschedule for a time that it was safe to get there he refused and hang up the phone and how dare I bother him with these questions! That my transportation was not his issue! Excuse me, it’s a “4 star hotel” that doesn’t have a working phone number and a BOT that doesn’t answer when clients call after they already paid??? WHAT A DISHONEST COMPANY. NEVER AGAIN!!

Cerro Tusa Springs was outstanding! Beautiful location, tucked away outside of Venecia. Loved exploring the property, so many unique art features, pools, gardens and swings! I wish I could live at the main pool. The view of Cerro Tusa, the relaxing space and delicious cocktails made it easy to slip into vacation mode. The staff were also incredible, very kind and helpful. My partner and I made the trip down from Canada and stayed 4 days before going to Medellin. Wish we spent a week. We’ll be back!

I was staying in this wonderful place and I can say that it has excellent attention and service. Totally recommended, close to Medellin, good transportation, excellent food. Really a great experience that I can recommend.