Meliá Zahara Resort & Villas

Having paid for The Level Experience! from arrival we’re left unassisted for 40 minutes, after having cued up like everyone else. They would repeatedly apologise but do nothing to help. All we wanted was to be told where our room was & given a key. On several occasions I explained I have an autistic child & it was completely ignored. I repeatedly went to the desk looking for assistance or guidance & told “could you please wait there & someone will be with you” my child couldn’t cope & I was left in tears. Not as much as water was even offered. Finally having been showed to our room, they said the bags would arrive shortly. 25 minutes later still no bags! I had to again go up to reception & chase them down. Not one member of staff explained the benefits of The Level experience. No wrist band’s were given to us, only that we had friends staying in the hotel also, they filled us in. Again back to reception! Nothing but apologies, but no compensation at all. Our bedroom had an awful smell of sewage. Room itself was very basic & not worth the money. The Level buffet was awful & very unkept. Plates were never cleared from tables. Very hard to get waiters attention or service. Constantly you would have to go looking for cutlery just so you could eat your food! Music at night blasting right beside buffet so you couldn’t even have a conversation at dinner. And if you put your kids to bed before 11:30pm they could not sleep with the noise of the music. It was a horrendous experience. Our family & friends that stayed all said they would never return. Worst experience I’ve ever had in a hotel.

Just spent 10 days at the melia zahara like every year. We had the most amazing time! The staff are absolutely incredible and truly love being with the kids. I have to pay special mention to Mar and her team at the kidsdom club, they are all such wonderful people and so accommodating. Thanks guys so much! the kids love you as we do. This hotel is so tranquil and offers so much in terms of good food, entertainment and everything you want at a hotel. We can't wait to visit again later in the summer or next year. Hasta luego

From the moment we arrived to when we left the staff couldn't do enough for us. We arrived rather late, and reception insisted that yes, we should eat first and check in later so we didn't have to rush dinner. Our villa had a good sized garden with lots of furniture, with the pool a short walk away. We especially liked the Breeza beach bar - fantastic fresh fish! The hotel charges for parking, but it's quite easy to find roadside parking within a few minutes walk. If you have problems walking, the hotel does have an electric buggy to take you to/from the beach bar - order from reception. The Spanish pronunciation of 'buggy' is closer to 'boogy', FYI. Recommended!

Very disappointing all round - especially for the price paid. Constantly queuing for meals, breakfast, coffee machines that were rarely working - and topped off by very poor service. When escalating issues to management, they were indifferent (to put it mildly). Avoid.

Very nice clean hotel. The rooms are spacious, clean and well equipped. The food both in the hotel and hotel’s Chirinquito was superb. The Hotel is well located only 8mins drive from Zahara de los Atunes, which in itself is worth visiting. The hotel also has access to the beach. With the exception of a slow and poor check-in from Front of House the Service was predominantly very good. Will definitely return. Thanks

Hotel was beautiful and very clean. Staff were very professional yet friendly and could not have been more helpful. Food and drinks were great. We used the Level and the Beach Bar. The Tuna steak at the beach bar was outstanding! Really enjoyed everything.