Not really sure where to start! The whole experience has left me doubting my sanity. Check in - starts at 3pm but unable to gain access until 3.45pm due to cleaning; floor still wet on entry, resulting in 3 attempts to check in. Room - no mattress on the cabana, minibar consisted on 2 bottles of water, sofa rear support was broken. Hotel amenities - truly lovely, pool is amazing, reception central courtyard is stunning. Views down to the beach are outstanding. Skybar was closed. Food - very good standard although I would avoid the half board as very limited option. Breakfast provided a very wide ranging excellent buffet. Service - best described as awkward. As an example, I asked for some ice for room & informed it was not possible but then next day an ice bucket turns up. I believe a lot of this is down to the individual staff. Looked to have a late check out and despite a delayed check in, late check out was €10 an hour. Hoping the items above can be addressed and make this an excellent experience. Unable to recommend a stay at present
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