We had a nice enough holiday at R2 Hotel Bahía Playa, but there were several issues that made the experience fall short of what you'd expect from a 4-star resort. Our arrival set the tone: after a full day of travelling, we were directed to the bar by reception just before closing time, hoping to grab a drink. Unfortunately, the bar staff—particularly a man named Manuel—refused to serve us, even a soft drink. His attitude was rude and dismissive, which left a sour taste right at the start of our stay. That said, a plate of food had been kindly set out in our room (cold meats, cheeses, fruit, and bread), which was a thoughtful touch and much appreciated. The hotel itself is in need of some general maintenance. Our bathroom had visible mould, floor tiles were chipped, and the area around the pool had uneven flooring that felt unsafe in places. These are small things, but they add up and don’t reflect the standards expected at a 4-star property. The food was another let-down. Overall, it was average and bland, with little variety day-to-day. On top of that, we had two particularly concerning incidents: my partner found a piece of wood in his dinner, and I discovered a bit of sellotape in mine. These things really undermine confidence in the hygiene and food preparation standards. As a result, we ended up walking to a local restaurant twice and otherwise resorted to eating cold cuts in our room from the on-site shop, or just sticking to very basic buffet items like chips, bread, and cheese. Another frustration was the sun lounger situation. Despite multiple signs stating that reserving loungers is not allowed, every single one was "claimed" by 8:30am with towels—yet many were left empty for hours. This policy clearly isn't enforced and it negatively impacts the experience for other guests. One major issue that should have been handled far more seriously was a loud, aggressive German guest who was repeatedly rude to staff—at one point reducing a member of the team to tears. His behaviour made those around him uncomfortable, and frankly, he should have been asked to leave. It’s disappointing that management didn’t step in more assertively. As for the drinks: cocktails were basic and came from a machine—not fresh at all—and everything was served in paper cups, which detracted from the experience further. For an all-inclusive resort, it felt very budget at times. Overall, while the holiday had its good moments—decent weather, and a generally relaxing environment—the service, upkeep, food quality, and guest management issues mean this hotel really doesn’t live up to its 4-star rating. We wouldn’t return unless significant improvements are made.
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