248marinod
28 Agustus 2024
The check-in was a messy experience, they promised to release the room by 2pm ,but that didn't happen until we got disgusted and shouted at them to get it ready way past their check-in time. This was 1 thing. Then, we were introduced to our escort of the room, Yashani, who was clueless about what she was supposed to do, as she was on the job just 5 months in. She certainly aggravated the situation. Finally, the manager Kevin came and understood and at least he was good at handling the problem... At the Stay, we enjoyed the large property and needed to explore more, therefore, we extended the stay from the original 2 nights to 3 nights,and while this is a compliment to the hotel, the escort Yashani, immediately called us to check at what time we would Check out the next day, when it was still 11am the previous day! She needed training on how to treat a guest , and this is a 5 star Resort, and could do with experienced staff. Apart from that, Anantara Peace Haven is truly a magical experience. From the peacock that appears everywhere you look. The herb garden and the paddyfield is wonderful to walk through. The caretakers are ever willing to help you.... The beautiful boat ride through the mangroves is an experience to be had... The buffet was good with a lot of variety for everyone. The chefs are ever willing to serve what you want. The serving staff are always there to help... The GYM is modern and best of all open 24 hrs... the Best GYM of all hotels I've been to, and the 2 Swimming Pools are gorgeous. The pool attendant was very kind. So this was a beautiful resort, great food, stunning rooms, turn down service, location great. Just that the Check in Staff and escorts have to be better at handling a valued guest and need to know how to undo a bad situation . Hopefully, this improves...
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