They don’t pick up the phone. All messages sent via *********** remained unanswered. Poor communication, belittling comments, empty promises that were not kept. They just made my husband who is a cancer patient run in circles chasing them. We paid upfront after their promised to provide a treatment package confirmation required to cross the border as one of the travelers is non-EU. We paid in full and have never seen the confirmation letter despite our reminders, and promises on their part to provide the document in a week, in two days, tomorrow, on the day before the check-in date etc. Finally, when we phoned on the day before crossing the border, they stopped picking up the phone. The worst experience ever that has nothing to do with relaxation and spa treatment. Terrible and unprofessional attitude. My advice – avoid them by any cost.
Terjemahkan