tinakQ3772HR
24 September 2024
We booked our 2-week stay at Beyond Resort via Voyage Prive`(never used them before) as the other tour operators in the UK, who deal with this hotel, had no availability for our dates. I am pleased to say that although we were a little worried about flights, connections and transfers, everything went extremely smoothly. We flew with Thai Airways and it was an absolute pleasure to be onboard their aircrafts! On arrival at Phuket Airport, we met the representative of CelTours who took us to our driver - we also received a phone call from Jennifer whom arranged to meet us at the hotel the following morning. Our transfer to Khao Lak was about an hour and a half. When we arrived at Beyond, we were warmly welcomed with a refreshing Thai tea and orange drink and hot flannels. Check-in was a quick process; passports photocopied; card details taken and then we were taken to our room. On route, The Concierge highlighted the various facilities of the resort and on arrival to our Garden Villa, he showed us around and once again explained the facilities within. Although the room was beautifully presented, the outside space was not very private and this compelled us to upgrade. We returned to Reception, who were so accommodating, and organised an Elite Garden Villa for us. An additional cost of 1,800 TB per night. We were immediately taken to the room by The Concierge - we liked what we saw - a very private garden, jacuzzi and lots of additional outside furniture etc. The room-maids arrived immediately to freshen up the room and within about 15 minutes, we were settling in. The room facilities were very good - efficient air-conditioning, an easy to operate safe, Wi-Fi, rain shower, separate toilet, dual sinks, plenty of storage space for our clothes and suitcases and an amazingly comfortable bed and huge pillows. There was a cute, cushioned sofa at the end of the bed too. We had a large mini-bar - some items were chargeable such as the wine and snacks. We absolutely loved the floor-to-ceiling French doors that ran along one wall and the placement of the outside plants by the sinks and around the garden; of course, the beautiful palm trees too. These all attracted a variety of wildlife which were a pleasure to watch - beautiful butterflies, squirrels and birds. There were plenty of plug points and hooks around the room which were very handy for drying wet items. We loved how clean the room was and how tidy our room-maids kept it. We always had fresh towels left, including face, hand and beach towels too, and our bed was always nicely made each morning. Bottled water was replenished daily as well. The only thing letting the appearance of the room down was some of the finishes, i.e., the shower sealant, grouting etc. What we loved about the resort: - The friendliness of each and every member of staff - the Gardeners, Reception Staff, Concierge, Waiters, Waitresses and Bar Staff. They all greeted us warmly and really did take good care of us. - The grounds/garde
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