Modesto
11 September 2023
I am having a hard time thinking of something positive to say. I am just going to list all the issues we encountered.
**Safety and security— we have seen people living in their car in the north side of the building. When we arrived back to the room there were some men drinking beers from their truck and threw the cans on the ground. It looked like (out of town workers ) as guests. The door bold to the room is very loose. You could the door shake from vibrations and when you pull on the handle there is about a 1 1/2 inch play between the door jam and lock.
** cleanliness of the room and front desk area. Our room was not up to standard. The bathroom floor, outside of microwave, refrigerator, were dirty. There was one towel, one washcloth ( which was wadded up in some kind of ball ) and one hand towel. One set for each of us. That was it. The towels were rough really rough ugly and worn. I did go to the front desk and asked for a couple more which I did receive. There is an ugly broken down ice machine on the first floor where we were staying.
**hallway floor looked like it had not been vacuumed leading to our room.
*** customer service— the morning breakfast was ok, but the two employees were more concerned about making breakfast for the other employees. They did not do a good job keeping food stocked. They just didn’t seem to care. They were not friendly at all.
I will stop from here. This was a very bad experience for us.
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