I wanted the whole world to know the real story behind the NEGATIVE 1 ratings. December 2022 we were in that hotel booked for 3 days for 2 rooms. 2 months before ---- I asked the receptionist to give me the biggest most comfortable room and I will pay. I am asking to pay ahead of time for the rooms to be reserved but they said it can be paid during the day of the booked reservation. Comes the day of the reservation.. We travel 21 hours from out of the country just to be with a relatives wedding... Went to the office to pay.. We went to the room.. It SMELLED SEPTIC TANK had been OPENED inside the SMALL DIRTY room. Outside was FULL OF GARBAGE and 4-5 HUGE BLACK BASINs....The RUDE LADY MANAGER went to us in the room and said the rooms are filled as there were a LOT of weddings reservation. Instead of APOLOGISING, she said I AM BEING CHOOSY... She told me that she will fix things up.. She went back to the Office. When she came back, she said SHE CANCELED the reservation and WE ARE FREE TO GO. VERY VERY RUDE, HEARTLESS, UNPROFESSIONAL Human being I have ever encountered. I HAVE 2 KIDS WITH ME and the RAIN WAS POURING... It was already 8 PM and it was very very hard to find a HOTEL.. TAGUM CITY DOESNT HAVE A TAXI... Can anyone imagine how I would find a place to stay with 2 kids with me, very hungry, tired and just want to relax already for the night ? The next day the kids had fever... If I ONLY HAVE too much time in the Philippines I would SUE THAT WOMAN... Is she even a human being.....? ... One day... KARMA COMES to rude people especially when others are helpless to protect themselves...
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