Mövenpick BalaLand Resort Lake Balaton

A dirty hotel, with a shameful level of cleanliness. Unfresh food that gave my wife an upset stomach, and a very poor level of service. The gym there is dirty, and the facilities are contaminated with dirt. The staff are not nice and I recommend that you do not go near the hotel.

"I'd like to talk about my experience at the Mövenpick BalaLand Resort. I stayed for 4 nights, from March 31, 2025, to April 4, 2025, in a suite facing the street. The suite was spacious and nice, the hotel facilities are new, and the kids loved them. The service was far from 5 stars. To begin with, upon arrival, if I hadn't asked for help from the staff, I would have had to carry 4 suitcases and two strollers to the room by myself. Breakfast was mediocre, dinner was not good, they do you a favor when they put a main course on your plate. There are no drinks at dinner, even if you want water it's at an extra cost, so we learned to bring our own water from the room. A 5-star hotel must have water coolers in every corner for free drinking water, the hotel doesn't have that. To buy water at the hotel, a bottle costs 2000 Hungarian Forints. At the restaurant in the water park, we ordered food, and in the meantime, the kids asked for chips, so I opened a bag we bought at the supermarket. An employee named Peter approached us and asked us not to eat them in the restaurant, claiming that if we wanted chips, we could buy them from them, and rudely said either we go outside to eat or not eat at all. I felt like a student being scolded by a teacher, not like a guest at a 5-star hotel. On our first day at the water park, I went down a slide with my son, a lifeguard approached me and asked me not to use the slides, that they're only for children and adults are not allowed. So, be aware, anyone coming to the hotel, the slides are for children only. Room cleaning was basic and not thorough, once we found a dirty towel with lipstick folded with the clean towels. The rooms are not soundproof, you can hear noise from all around, imagine a room above you with kids who don't go to sleep early, playing past midnight. There's no air conditioning in the room, one day it was hot and I couldn't sleep, and the whole bed was sweaty, both me and my wife. To add to that, after 7 PM there's nothing to do, they close the gymboree, turn off the lights outside, and only the kids' club remains, maybe 60 square meters with all the hotel's kids. And at check-out, I asked for a late check-out, they asked for 100 Euros. I told them I'm entitled to it for free, it's one of my benefits as an All Accor Silver member, they told me it's not possible, the hotel is fully booked on the check-out day. I went into the app as if to book a new room for the night, and there were rooms available, they seemed like liars and didn't apologize, and if I hadn't insisted, they wouldn't have let me stay at the hotel. After check-out, my wife and I carried 2 strollers with kids and 4 suitcases to a taxi in the parking lot without help from the hotel staff who were watching us. The hotel is not worth the price and needs a lot of improvement, especially in service. I would not recommend it from personal experience and after many trips to All Accor hotels around the world."

We had a fantastic experience! From the moment we arrived, we were greeted warmly by KC at the reception, who made our check-in smooth and welcoming. The facilities were top-notch with beautiful views of Lake Balaton and plenty of activities for the child in the kid's club. The rooms were child friendly design and clean. The dinner was impressive offering a wide variety of delicious options. We also enjoyed the family park which was well-maintained and never felt overcrowded. We highly recommend this hotel for anyone looking for a relaxing getaway. Thank you to KC and the rest of the staff for making our stay memorable. We will definitely be back!:)

Very clean hotel, food r good. Staff r not good we have very bad treatment from one of the staff, a manger, unfortunately we couldn’t cancel booking so we stay. But.. Hotel r very good! Kids area perfect. Water park perfect rooms super clean..

It is a relative new and the only five star hotel on the south shore of the lake Balaton. The prices are high. The cons: It is early afternoon, and I am sitting in my uncleaned room. The outside temperature is 40°C and the aircondition hardly works. It's max capacity 26,5°C. We were informed about this on our arrival at the front desk. When this hotel was built the reeds on the shore were extinct. This extinction is against all environment protection, because the reeds filter and clean the water of the lake. The extintion was perfunctionary, the reeds are growing back, and it is rather difficult to get in the water. the pros: The rooms are comfortable and well equipped. The bathroom is spacious The hotel is a paradise for young couples with children, There are big and well equipped playgrounds and in- and outdoor pools with numerous sildes. This is why the garden and the restaurant is rather noisy. We booked breakfast and diner. The food is plenty and in excellent quality. The garden is big, and there is a lot of sunbeds and umbrellas. All in all, for grown ups, and elderly this hotel is recomended in late spring or in the early autumn.

Very Satisfied with all Services it was a good Decision to spend the Birthday of my son there the Team was exzellent, very good children Activities and also der FB Facilities the Spa for parents and the Playground for children and especially the waterpark!