Sweet Home Inn

Needs Improvement. Needs updated and referbished. Needs needs needs beeds needs more quicklty management and imployees. Week w we errr/yyyuioopklkhhgddszszzzccvbbnmmkiiuyteewqqsdghhk OK asdfghjjkllkhhvccxzz CNN nnnwwrtyuiiopp oh hgfdaasfhbj

We had an amazing stay at the Sweet Home Inn. The quaint motel had amazing service, kind owners and a friendly smile every time you walked out the door. Great community! We definitely recommend this stay.

Can't comment on the room or location since I didn't stay there, but trying to cancel a reservation has been an absolute nightmare. I requested cancellation via email well ahead of the 2-day cancellation deadline for a full refund, but did not receive a response. Knowing that the reservation date was approaching and wanting to avoid any confusion about whether or not I would be charged, I called the next day to confirm that they had received the email, but the phone just rang for several minutes and never gave me the option of leaving a message. So, I followed up with ANOTHER email, again asking for confirmation that they had received my multiple requests for cancellation, and again no response. I tried calling twice more, and again, each time it rang continuously with no answer or option to leave a message. So, imagine my surprise when I rexeived an emailed invoice for one night's stay (my original reservation was for two nights), and see that they've charged my card for two nights. I emailed twice more trying to sort this out and again received no response. Noticed this morming that they had refunded less than one night's fee, and called again this morning to try to actually speak to someone to sort it out. Luckily, someone did answer this time, but rather than apologizing for their mistake, she argued with me about how much I had been charged (while I was looking at my bank app showing that I had been charged almost $200 more than she said their records showed), and said that, although I may have sent my cancellation request in advance of the 2-day cutoff for a full refund, they hadn't checked their email until later in the week, so I would still be charged for one night. I made it clear that was not acceptable, and that I expect a full refund. Waiting now to see if they will follow through with that or if I will have to dispute the charge with my bank. Either way, this has taken far too much of my time and effort for something that should have been simple. My family reunion is in this area every year, and I will steer clear of Sweet Home Inn from here on out. I hope they can get their front office better organized and make customer communication a higher priority.