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Ulasan Tamu tentang Tongli Lake View Hotel
9.6/10
Istimewa
1731 ulasan
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Ulasan terverifikasi
Lokasi9.8
Fasilitas9.4
Layanan9.7
Kebersihan9.6
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Tersedia aktivitas keluarga(28)
Buruk(7)
Irina Shcheglova
Kamar Standard Queen
Check-in Apr 2025
Keluarga
3 ulasan
10.0/10
Fantastis
Diposting pada 4 Mei 2025
We really enjoyed our stay! A lot of things to do: walking, swimming, visiting Tongli old town. Also, we really liked the buffet dinner at Western restaurant.
Just one recommendation: go to Tongli old town around 9 am as it is not crowded and you can enjoy the place :) you can take a hotel buggy which leaves around 9 am.
Terjemahkan
Tanggapan dari Properti: 非常感謝您的造訪與分享!飯店位於靈秀的江南古鎮同裏旁,也沾染着那份水鄉的靜謐。此外節假日期間,酒店有班車供住客於酒店大堂與同裏古鎮北門停車場之間來回,非常方便。平時酒店內也有提供短駁車服務,運營時間為8:30-22:00,於酒店大堂與酒店保安崗亭之間來回,方便住客出行。同時謝謝您對西餐廳自助餐的喜歡。歡迎您下次光臨!賓客服務經理 Cathy
Belinda
Standard Family Room
Check-in Mar 2024
Keluarga
1 ulasan
7.0/10
Diposting pada 22 Apr 2024
We stayed at the hotel for 3 nights, the property is very well set up for families, the kids especially enjoyed watching and feeding the bunnies and fish. Housekeeping left much to be desired, didn’t wash used cups and seem d to only do the bare minimum.
Terjemahkan
Tanggapan dari Properti: 非常感謝您的點評,對於這次讓您有不滿意的體驗,我們深感抱歉,您的意見我們已反饋給上級部門,酒店管理層時刻關注並加強對酒店軟硬件設施以及服務質量的提升,務求讓入住的客人有更為舒適整潔的環境以及感受到温馨優質的服務。在您入住期間,如果覺得服務有不盡如您理想的地方,請立即通知我們的工作人員,讓我們立馬為您改善或做其他安排。酒店依傍在美麗的同裏湖畔,微波粼粼的湖面,綠茵茵的草坪,搭配着三角玻璃殿堂,絕對是度假休閑的最佳之地。希望這份優美的環境可以給您帶來身心愉悦之感,望您持續關注我們,給我們再次為您服務的機會,我們將再接再厲為您帶來喜出望外的體驗,期待您的再度光臨! 賓客服務經理 Bella
Tamu
Standard Family Room
Check-in Apr 2024
Keluarga
1 ulasan
9.5/10
Menakjubkan
Diposting pada 4 Mei 2024
The hotel has excellent facilities, and the health club is particularly impressive, including a large indoor swimming pool, sauna, steam room, hot tub and a well-kitted gym. The staff are very friendly and attentive all round the hotel. The room was clean, spacious with comfortable beds. The buffet restaurant had plenty to offer for breakfast, particularly on the local selection.
Terjemahkan
Tanggapan dari Properti: Thank you for your praise. All staff members continue to work hard with the goal of providing you with comfortable and satisfactory service. The hotel is located in the central area of the Yangtze River Delta, making it very convenient to travel to Suzhou, Shanghai, and Hangzhou. Thank you for your affirmation, and we welcome you to introduce this beautiful place to more family and friends, and experience it together! Guest Service Manager Bella
YTZ23
Suite Ramah Keluarga - Pemandangan Danau
Check-in Sep 2023
Keluarga
1 ulasan
9.0/10
Sangat Baik
Diposting pada 5 Okt 2023
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
Terjemahkan
Tanggapan dari Properti: Thank you for your praise. All staff are committed to providing you with comfortable and satisfactory services and continue to work hard. The hotel has a spacious green space with numerous green plants, creating a natural and leisurely atmosphere. When it's convenient for residents living in the lake, don't forget to open the curtains and enjoy the beautiful lake view directly! The lakeside plaza of the hotel is paired with green lawns, unique glass halls, and a sparkling lake surface to create a beautiful scenery of "one color lake and sky". These unique styles are the charm of Jiangnan culture. We hope that this charming scenery can bring you better luck, and we also hope that you can introduce this beautiful place to more family and friends to experience it together. Wishing you a happy life! Guest Service Manager Bella Shan
Tanggapan dari Properti: 非常感謝您的造訪與分享!同裏湖大飯店擁抱美麗的同裏湖而築,毗鄰同裏古鎮,整體面積廣達十萬平方米,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。酒店住客還可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、江南旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。看到您對我們的服務這麼滿意,我們超有成就感!此外我們每年春天都會舉辦【春日簪花會】,屆時歡迎您再來玩!賓客服務經理Cathy
Tanggapan dari Properti: 非常高興您和孩子在我們酒店度過如此美好的時光!我們一直致力於為每一位客人提供貼心、周到的服務。同裏湖大飯店內有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、旅拍、各式展覽等等。此外酒店住客可免費使用酒店泳池、桑拿、小童樂園、健身房,酒店住客可體驗的活動非常豐富。期待您再次光臨,與我們共賞更多美好時光。賓客服務經理 Cathy
Tanggapan dari Properti: 非常感謝您選擇入住我們酒店並分享如此細緻的體驗反饋!您反饋的關於行李協助的問題,這邊會反饋到相關部門,加強相關培訓,增派人員主動協助搬運,避免類似疏漏;關於小童樂園的管理,非常謝謝您的建議,後續相關部門也會就這個問題加強管理與改進;關於鐵板燒,這邊會反饋給上級部門,我們將盡力優化與改進相關問題。同時很抱歉我們的接待人員讓您有被冷淡的感覺,這絕對是我們的疏忽,我們在此向您至上最誠懇的歉意,我們將再加強服務的教育訓練,為客人提供更加親切的服務。關於旅拍,旅拍服務是我們酒店新增的一項增值服務,週末及節假日高峯期,可能某一些時間點檔期預約較滿,也感謝您能諒解,後續我們也將與合作方協調,對於某些高峯時間段檔期增派人員或錯峯預約。此外十分感謝您對親子房設計、萌寵投喂、草坪環境及小秋管家服務的認可。本次您所入住的小黃鴨家庭親子房,房間面積為55平方米左右,寬敞舒適,房間內超多物品均為小黃鴨主題系列,暖黃的色調非常温馨,充滿童趣,很高興您家寶貝能喜歡我們的房間,另外我們還有超級飛俠主題房、萌娃歡樂家庭房等親子房型別具一格,希望您下次也可以光臨感受一下。再次感謝您的分享,期待您的再次光臨!賓客服務經理 Cathy
Tanggapan dari Properti: 非常高興您和孩子在我們酒店度過如此美好的時光!同裏湖大飯店擁抱美麗的同裏湖而築,毗鄰同裏古鎮,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。親子房間是專為萌娃的打造主題房間,房間色調温馨,充滿童趣,很高興您喜歡我們的房間。飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。很高興小朋友能夠喜歡。此外飯店餐飲類型豐富,為滿足不同客户的口味,飯店設有怡景軒中餐廳、意旋西餐廳、彩屋和牛燒肉·鐵板燒餐廳。飯店裡的廚師來自不同菜系領域,各有不同的拿手好菜,滿足您不同的口味需求。酒店環境愜意,各種藝文活動也很豐富,期待再次迎接您!賓客服務經理 Cathy
Tanggapan dari Properti: 您的好評我們收到啦!同裏湖大飯店坐擁10萬平方米園林美景,依傍在美麗的同裏湖畔,微波粼粼的湖面,綠茵茵的草坪,搭配着三角玻璃殿堂,絕對是度假休閑的最佳之地。還有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、江南旅拍、各式展覽等等。同時感謝您對我們飯店同仁的肯定,期待您下次光臨體驗更多精彩!賓客服務經理Cathy
Tanggapan dari Properti: 非常高興您和孩子在我們酒店度過如此美好的時光!錦鯉餵食、萌兔餵食是酒店非常受歡迎的親子互動活動,看到您家寶貝很喜歡萌兔,下次可以體驗一下錦鯉餵食,相信寶貝一定也很喜歡!同時非常感謝您對我們服務人員的認可,您的滿意是我們最大的動力。十分期待您的再次到來!賓客服務經理 Cathy
Tamu
Little Yellow Duck Family Kamar dengan Tempat Tidur King Size
Tanggapan dari Properti: 非常感謝您對我們服務人員的認可!您的滿意是我們最大的動力。旅拍服務是酒店為住客提供的額外增值尊享服務,我們會提供漢服、旗袍、民族服飾等類型的服裝,含男士、女士及小童服飾供您選擇,攝影師會給予專業耐心的指導以及跟拍攝影。很高興您能喜歡~歡迎您下次光臨!賓客服務經理 Cathy
Tanggapan dari Properti: 非常感謝您選擇我們酒店!很榮幸我們的用心您感受到了,很高興您能喜歡我們舉辦的親子活動~同時也非常感謝您對酒店餐飲方面的反饋,我們會將您的寶貴建議如實反饋給相關部門並做進一步改善。我們誠摯希望下次您的蒞臨,可以為您提供使您滿意的服務!賓客服務經理 Cathy
Tanggapan dari Properti: 非常高興您和孩子在我們酒店度過如此美好的時光!您的滿意是我們最大的動力。酒店內有提供短駁車服務,運營時間為8:30-22:00,於酒店大堂與酒店保安崗亭之間來回,方便住客出行。此外旅拍服務是酒店為住客提供的額外增值尊享服務,很高興您能喜歡~歡迎您下次光臨!賓客服務經理 Cathy
Tanggapan dari Properti: 非常感謝您選擇我們酒店!房間寬敞明亮,湖景如詩如畫,為您帶來寧靜與愜意,很高興您能喜歡~所有的餐廳都採用每天新進新鮮食材,保證食物的新鮮度,能讓您吃得滿意,我們這番用心就值了。非常感謝您對管家單滿滿的認可,您的滿意是我們最大的動力。十分期待您的再次到來!賓客服務經理 Cathy