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Ulasan terverifikasi
Location9.8
Amenities9.4
Service9.8
Cleanliness9.7
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All reviews(1642)
Positive reviews(1635)
Reviews with photos/video(820)
Perfect for kids(362)
Great swimming pool(124)
Has play area for children(118)
Secluded lake view(113)
Offers pick-up/drop-offs(84)
Family activities available(26)
Negative reviews(7)
Belinda
Standard Family Room
Menginap di Mar 2024
Family
1 ulasan
7.0/10
Diposting pada 22 Apr 2024
We stayed at the hotel for 3 nights, the property is very well set up for families, the kids especially enjoyed watching and feeding the bunnies and fish. Housekeeping left much to be desired, didn’t wash used cups and seem d to only do the bare minimum.
Tanggapan dari Properti: Thank you very much for your review. We are deeply sorry for your unsatisfactory experience this time. We have fed back your opinions to the superior department. The hotel management always pays attention to and strengthens the improvement of the hotel's hardware and software facilities and service quality, so as to provide guests with a more comfortable and clean environment and feel warm and high-quality service. During your stay, if you feel that the service is not as good as you expected, please notify our staff immediately so that we can improve it or make other arrangements for you immediately. The hotel is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls are definitely the best place for vacation and leisure. I hope that this beautiful environment can bring you a sense of physical and mental pleasure. I hope you will continue to pay attention to us and give us the opportunity to serve you again. We will continue to work hard to bring you a pleasant experience and look forward to your visit again! Guest Service Manager Bella
Guest User
Standard Family Room
Menginap di Apr 2024
Family
1 ulasan
9.5/10
Amazing
Diposting pada 4 Mei 2024
The hotel has excellent facilities, and the health club is particularly impressive, including a large indoor swimming pool, sauna, steam room, hot tub and a well-kitted gym. The staff are very friendly and attentive all round the hotel. The room was clean, spacious with comfortable beds. The buffet restaurant had plenty to offer for breakfast, particularly on the local selection.
Tanggapan dari Properti: Thank you for your praise. All staff members continue to work hard with the goal of providing you with comfortable and satisfactory service. The hotel is located in the central area of the Yangtze River Delta, making it very convenient to travel to Suzhou, Shanghai, and Hangzhou. Thank you for your affirmation, and we welcome you to introduce this beautiful place to more family and friends, and experience it together! Guest Service Manager Bella
YTZ23
Family Friendly Suite - Lake-View
Menginap di Sep 2023
Family
1 ulasan
9.0/10
Great
Diposting pada 5 Okt 2023
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
Tanggapan dari Properti: Thank you for your praise. All staff are committed to providing you with comfortable and satisfactory services and continue to work hard. The hotel has a spacious green space with numerous green plants, creating a natural and leisurely atmosphere. When it's convenient for residents living in the lake, don't forget to open the curtains and enjoy the beautiful lake view directly! The lakeside plaza of the hotel is paired with green lawns, unique glass halls, and a sparkling lake surface to create a beautiful scenery of "one color lake and sky". These unique styles are the charm of Jiangnan culture. We hope that this charming scenery can bring you better luck, and we also hope that you can introduce this beautiful place to more family and friends to experience it together. Wishing you a happy life! Guest Service Manager Bella Shan
Laobanlaibeichengzhi
Superior Twin Garden Room
Menginap di Feb 2025
Family
12 ulasan
10.0/10
Outstanding
Diposting pada 30 Mar 2025
I came to Tongli Ancient Town for a visit and stayed at Tongli Lake Hotel near the ancient town. The experience was good and I recommend staying there. Hotel features:
1) Chinese-style forest garden, lake and spring scenery
The hotel park has beautiful scenery, which makes you feel comfortable. It is in the style of Chinese gardens, and there is a scene at every step. The main building is in the style of Fujian Tulou, with an arc shape and a warm color.
2) The service is meticulous and exceeds expectations
From greeting to check-in to check-out, multiple service links have been meticulous. When waiting for the battery car at the door, Master Zhang from the security office will take the initiative to give you a stool seat. From the hotel gate to the security office, Master Luo will drive the battery car to pick you up and be available on call. Xiao Wang and Yuting will accompany you to participate in tea ordering, travel photography and visit the Flower and Candle Pavilion, and will also introduce the exhibition hall. Walking in the hotel, the service staff will take the initiative to smile and greet you 😊. In the era of artificial intelligence, it is rare to have this slow-paced intimacy and a long-lost experience.
3) There are many cultural and entertainment activities, and breakfast and afternoon tea are delicious. The hotel has 2 pavilions, one flower and candle pavilion and one malachite pavilion, which are small and exquisite. There are also various stone carvings and paintings in the building, and the cultural and artistic atmosphere is strong. There are also 8K ocean documentaries and small theaters before bed in the evening, which is wonderful~
Breakfast, rich in variety, there are hot spring eggs and pan-fried buns! The taste buds are awakened, and the red soup Su-style noodles are also delicious. I don’t have these dishes in other five-star hotels.
The cake for afternoon tea tastes very good, it is really beautiful and delicious, and my parents like it. You can also see little rabbits, which is lively and interesting, comfortable and comfortable~
It takes about 10-15 minutes to walk from the hotel entrance to the Tongli Scenic Area. After 17:00, you don’t need tickets and you can go to Tongli to see the lanterns. Overall, my parents had a lot of fun and were very satisfied!
Teks AsliTerjemahkan dengan Google
6/20
Tanggapan dari Properti: 非常感謝您的造訪與分享!同裏湖大飯店擁抱美麗的同裏湖而築,毗鄰同裏古鎮,整體面積廣達十萬平方米,完整的湖畔生態與精緻的中式庭園,絕對是度假休閑的最佳之地。酒店住客還可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、江南旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。看到您對我們的服務這麼滿意,我們超有成就感!此外我們每年春天都會舉辦【春日簪花會】,屆時歡迎您再來玩!賓客服務經理Cathy
Feijinxiaojie
Cute Baby Family Room
Menginap di Mar 2025
Family
7 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2025
Clean and sanitary, beautiful and comfortable environment, very warm and thoughtful service, the hotel covers a very large area, even the fruit peeling is ready, it is really thoughtful, the service staff Liu Jia sister is very serious, warm and polite, the chat is very pleasant, and the doorman Zhang Yanwei saw that we were tired and took the initiative to contact the shuttle bus to pick us up to the lobby. The staff in the lobby are very careful, warm and friendly. Brother Zhang on the shuttle bus is also very enthusiastic. Every staff member we meet greets us enthusiastically, helps us with our luggage, and takes the initiative to take us to where we want to go when we ask. The experience is particularly good! Especially suitable for parent-child travel and vacation! The children had a lot of fun! The malachite exhibition is of great artistic value. I learned that each stone in the collection is unique. The perfect combination of life and art shows the beauty of Chinese classical art!
Teks AsliTerjemahkan dengan Google
6/16
Tanggapan dari Properti: 您的好評我們收到啦!同裏湖大飯店坐擁10萬平方米園林美景,依傍在美麗的同裏湖畔,微波粼粼的湖面,綠茵茵的草坪,搭配着三角玻璃殿堂,絕對是度假休閑的最佳之地。還有超級多的娛樂項目供住客體驗,例如萌寵投喂、手作DIY、馬術、皮划艇、趣味射箭、球類運動、8K投影、江南旅拍、各式展覽等等。同時感謝您對我們飯店同仁的肯定,期待您下次光臨體驗更多精彩!賓客服務經理Cathy
Aileen Gu 🐱
Superior Twin Garden Room
Menginap di Mar 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 19 Apr 2025
The experience of staying at Tongli Lake Hotel this time is simply amazing! The hotel has all the facilities, the environment is quiet and elegant, and the lake and mountains outside the window are beautiful, as if living in an ink painting. What touched me most was the full of humanistic care here. The housekeeper Xiaoqiu was professional and considerate. Not only did she help us book the tickets for the ancient town in advance, but she also patiently answered questions throughout the whole process, arranged the itinerary warmly and thoughtfully, and even made reservations for the golden seats in the Chinese restaurant for us. The dishes were exquisite and delicious during the meal, and the family was super satisfied!
Staff member Zhang Ya was even more heartwarming, taking good care of the baby, and specially prepared toys, snacks and drinking water to make the children very happy. This time the whole family traveled with full happiness, and every detail felt the hotel's care. I strongly recommend it to everyone. I will definitely stay here next time I come to Tongli. Ten thousand good reviews are not enough!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: I'm very glad that you and your children spent such a wonderful time in our hotel! There are a lot of entertainment projects in Tongli Lake Hotel, such as feeding cute pets, handmade DIY, equestrianism, kayaking, fun archery, ball sports, 8K projection, travel photography, various exhibitions, etc. Guests can also use the hotel swimming pool, sauna, children's playground, and gym for free. Yijingxuan Chinese Restaurant is an authentic Jiangnan cuisine. Next time you can also try Western and Japanese cuisine. At the same time, thank you for your affirmation of our colleagues in the hotel. Polite and professional service is the basis of daily work. As a member of Tongli Lake Hotel, it is our unshirkable responsibility to provide the best service to every customer. During the May Day period, a [Spring Hairpin Flower Party] will be held, and you are welcome to visit again! Cathy, Guest Service Manager
Guest User
Superior Twin Garden Room
Menginap di Mar 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 21 Apr 2025
As soon as we drove into the hotel, we were attracted by the scenery in front of us. As soon as we stopped the car, Li Jiaxin actively helped us with our luggage and sent us to the room and told us the way to the lake. Xiaolin, who checked us in, introduced the breakfast and the direction of the hotel's children's playground because we were bringing children. My wife and I saw two big rabbits of the hotel taking pictures on the sofa. Zhao Tingting brought us tea. The service was really great.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 感謝您的五星好評!酒店住客可免費使用酒店泳池、桑拿、小童樂園、健身房,同時飯店內也有超多的娛樂項目如萌寵投喂、手作DIY、馬術、皮划艇、8K投影、江南旅拍、各式展覽等,酒店住客可體驗的活動非常豐富。同時謝謝您對於我們工作人員的肯定,禮貌服務是日常工作的基礎,作為同裏湖大飯店的一員,為每一位顧客帶來最好的服務是我們義不容辭的責任。歡迎您下次光臨體驗不一樣的精彩!賓客服務經理Cathy
Guest User
Superior Twin Garden Room
Menginap di Mar 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 14 Apr 2025
Environment: The hotel is like a small garden, the staff is very friendly, especially Xiao Han at the front desk, who was very enthusiastic in checking in, and Xiao Ting, who drove a battery car, sent us to the gate. The children were very happy to stay here this time, and they will come again if they have the chance.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your five-star praise! Tongli Lake Hotel has 100,000 square meters of gardens and is located on the beautiful Tongli Lake. The sparkling lake, green lawns, and triangular glass halls make it the best place for vacation and leisure. At the same time, thank you for your recognition of our staff. It is an honor that you have felt our dedication. Polite service is the basis of our daily work. As a member of Tongli Lake Hotel, it is our unshirkable responsibility to provide the best service to every customer. When the flowers are in full bloom, we will hold the [Spring Hairpin Flower Party] on the lawn. You are welcome to visit again~ Cathy, Guest Service Manager
Anonymous User
Superior Twin Garden Room
Menginap di Mar 2025
Travel with friends
3 ulasan
10.0/10
Outstanding
Diposting pada 8 Apr 2025
When checking in, Zhao Tingting provided thoughtful service; during the stay, Zhang Ya from the guest room took care of the room meticulously, which made me very satisfied; when I left, Zhao Ying also helped me send a courier, which solved all my troubles. Their thoughtful service added a lot to my friend's accommodation experience
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: We have received your praise! We are honored that you have felt our dedication. Polite service is the basis of our daily work. As a member of Tongli Lake Hotel, it is our unshirkable responsibility to provide the best service to every customer. Your satisfaction and pleasure are the greatest reward for the work of our colleagues in the hotel. When the flowers are in full bloom in April, we will hold the [Spring Hairpin Flower Party] on the lawn. You are welcome to visit us again~ Cathy, Guest Service Manager
LORI0301
Lake-view Double Room
Menginap di Mar 2025
Couples
10 ulasan
10.0/10
Outstanding
Diposting pada 6 Apr 2025
A picturesque hotel. Thanks to the front desk manager Xiaolin and the customer service department Ms. Wang Zhi for their arrangements. I was very satisfied with my stay and look forward to more surprises in the second phase which is under construction.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your praise of the hotel! Tongli Lake Hotel is built to embrace the beautiful Tongli Lake, with a complete lakeside ecology and exquisite Chinese gardens. Thank you for your affirmation of our hotel colleagues. We are honored that you have felt our dedication. Polite service is the basis of daily work. As a member of Tongli Lake Hotel, each of us has received professional training. It is our unshirkable responsibility to provide the best service to every customer. The second phase is expected to be completed by the end of 2025. I hope you will continue to pay attention to us and give us the opportunity to serve you again. I look forward to making you feel at home and getting great value for money next time! Cathy, Guest Service Manager
Guest User
Superior Twin Garden Room
Menginap di Mar 2025
Family
17 ulasan
10.0/10
Outstanding
Diposting pada 6 Apr 2025
The service is great, the housekeeper Xiaoqiu, the housekeeper Liu Yuxing, the driver Master Zhang, and all the staff of the travel photography are great. The hotel has many activities and the service is very considerate, suitable for traveling with children. 🤭Super photo taking
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: We have received your praise! Thank you very much for your affirmation of our colleagues in the hotel. The staff in different positions in the hotel are all dedicated and provide our most attentive service to every visiting guest. We are honored to bring you and your family and children a happy time. At the same time, the travel photography service is an additional value-added exclusive service provided by the hotel to guests. We will provide Hanfu, cheongsam, ethnic costumes and other types of clothing for you to choose from. The photographer will give professional and patient guidance and follow the photography. I look forward to your next visit to experience more wonderful and share more beautiful photos~ Cathy, Guest Service Manager
Guest User
Lake-view Twin Room
Menginap di Mar 2025
Other
8 ulasan
10.0/10
Outstanding
Diposting pada 7 Apr 2025
Suzhou Tongli Lake Hotel is a five-star Taiwanese-funded hotel located in Tongli Town, Wujiang District, Suzhou. The hotel is adjacent to Tongli Lake and has 80,000 square meters of Chinese-style gardens. Every step you take, you will see a different scene, with beautiful lake views and a quiet and private environment.
The hotel's front desk staff Zhao Tingting is enthusiastic, the room service Zhu Chunyan is thoughtful and meticulous, the driver Xiao Zuo is enthusiastic about the introduction and smiling service, and the accommodation feels like home.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you very much for your recognition of the hotel. The hotel is located next to the beautiful ancient town of Tongli in the south of the Yangtze River, and is also stained with the tranquility of the water town. I am glad that you like our natural environment and cultural scenery. At the same time, thank you for your affirmation of our staff. Our hotel not only provides thoughtful services, but also has a variety of activities. Every spring, we will hold the [Spring Hairpin Flower Festival]. You are welcome to come again to experience different excitement~ Cathy, Guest Service Manager
Guest User
Lake-view Double Room
Menginap di Mar 2025
Couples
7 ulasan
10.0/10
Outstanding
Diposting pada 6 Apr 2025
Stayed at Suzhou Tongli Lake Hotel. The room was spacious and bright, with complete facilities. The price was favorable. Check-in was fast and the service was good. In particular, the service housekeeper Xiaoqiu was able to solve the problem in the first time. The experience was very good! The hotel is very close to the ancient town, and it is convenient for eating and shopping. A small gift was given when checking out. The service was really good for 2 nights, and the breakfast was also rich and replenished in time. In short, I was very satisfied 👍🏻
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: We have received your praise! Tongli Lake Hotel is built embracing the beautiful Tongli Lake, adjacent to Tongli Ancient Town, with a complete lakeside ecology and exquisite Chinese gardens. The hotel's breakfast is a buffet breakfast with a rich variety of items, including Tongli specialties, noodles, rice noodles, fresh eggs, various hot and cold dishes, pastries, fruits, drinks, soups and staple foods, totaling nearly 50 kinds. At the same time, thank you very much for your recognition of Xiaoqiu, thank you for your praise for us, we are also very happy to provide you with comfortable and satisfactory services, and please continue to give us support and advice! When the flowers are in full bloom in April, we will hold the [Spring Hairpin Flower Party] on the lawn, and look forward to your visit again! Cathy, Guest Service Manager
Guest User
Superior Twin Garden Room
Menginap di Mar 2025
Family
4 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2025
The room is spacious and comfortable, the service is thoughtful, the environment is beautiful, and the children like living and playing here very much. Ms. Li, Wang Yanting, Liu Yujie and others from the hotel provided us with considerate and thoughtful service and help, and we would like to express our gratitude here!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you very much for your recognition of the hotel. We are very happy that you and your children have spent such a wonderful time in our hotel! Thank you very much for your recognition of our hotel colleagues. We are honored that you have felt our dedication. Polite service is the basis of daily work. As a member of Tongli Lake Hotel, each of us has received professional training. It is our unshirkable responsibility to provide the best service to every customer. Your satisfaction and pleasure are the greatest feedback for the work of our hotel colleagues. We will continue to work hard to make all service details better! Cathy, Guest Service Manager
Guest User
Superior Twin Garden Room
Menginap di Mar 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 5 Apr 2025
It is a five-star hotel with beautiful environment and meticulous service! Especially the front desk manager Gao Yanhong and the driver Xiao Gao, who made us feel the super five-star service! In addition, the breakfast is very rich and tastes good! This experience feels very good and is worth recommending!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your high evaluation of the hotel! The hotel's breakfast adopts a rich buffet breakfast format, including Tongli specialties, noodles, rice noodles, fresh eggs, hot and cold dishes, pastries, fruits, drinks, soups and staple foods, totaling nearly 50 kinds to meet your different tastes. At the same time, thank you for your recognition of our staff. Your praise is an important driving force for us to work harder! Thank you ~ I look forward to your next visit! Cathy, Guest Service Manager