Lea Marston Hotel

A 4-star hotel that's only worth 2 stars or below. I wanted to write this honest feedback not hoping the hotel will improve, as we won't visit again, but as a reference for those looking for a hotel in the Birmingham area. It's quite rare that I give such a low rating in my feedback. We originally booked for 1 night but decided to stay 2 nights to extend our trip in Birmingham. We tried to update our booking on trip.com; however, we could only make another booking (same hotel, same type of room, under the same customer name). We emailed the hotel to reconfirm our booking and ask if we could stay in the same room. After some back-and-forth, they said it wouldn't be a problem. When we arrived for check-in, the staff failed to recognize our upfront request even though I told them we were staying for 2 nights. The staff didn't listen at all nor pay any attention. We noticed the hotel card had our departure date as the next day, so I went to reception to verify that we didn't need to move rooms but could stay in the same room for both nights. Overall, the reception staff was neither energetic nor proactive. They didn't share any information with us (swimming pool, breakfast area, etc.) – we had to ask for these details. It felt like a self-service hotel, though the staff in the breakfast area was welcoming, which is indeed standard. We enjoyed the swimming pool, sauna, and steam room. These facilities and the changing room were fine; however, the staff at the club was not helpful at all. Again, I had to ask for a towel in order to get one. The room was dated as shown in my photos, required renovation. Insulation was poor too we could hear noises along the corridor. We didn’t have a good sleep for the first night however fine for the second night. A positive note: Plenty of parking space.

I just stayed for one night at Lea Marston hotel. Did not have time to enjoy the facilities. Location is a bit off but still okay for drivers.

Lovely overnight stay. Hotel was really busy with a large party but the staff looked after us really well. Not a reflection on the hotel but they booked a taxi to pick us up and the taxi firm were totally useless. Having waited twenty minutes past the scheduled time, we called an Uber which was there in five minutes. Overall, this is a great hotel which we have stayed at previously and will do so again.

Very good hotel with allot of facilities. The spa was relaxing. Decent size pool. Sauna and steam room were big

Could do better with customer service

房間比較舊了，但是比較大，服務還可以，英國酒店房間都沒有拖鞋和水，需要自備，早餐也還不錯。離其他地方比較遠，買東西不是很方便，需要打車