Paradise Island Resort

BAD THINGS - The first (automatic) message received before arrival was a rude ‘please note that you will be charged $25 if you arrive after 6pm’, without even a ‘hello’, but whatever. - There's no sign on the road indicating that you're in front of the hotel: only once you get to the front desk, hidden by the column, do you see one, but by now you're there. - Arrived at 5.30 p.m., at reception, there was only a lady with a bag on her shoulder, ready to leave, who greeted us without so much as a smile and treated us as if she were doing us a favour: perhaps she would do well to consider other career options. - The hotel asks for a $200 deposit on arrival for any damages or room left "messy" or "dirty" (???). - The “resort” is only such in name: apart from a nice swimming pool, a mini gym, a tennis court and a sauna and steam room, it doesn't have much to call it such. - The doors are old, the paint peeling, the carpet in the rooms stained, the wifi works poorly in the room and not at all in the toilet of the same room. - The bathroom has no windows and no extractor fan. - In the room there is a ‘welcome’ flyer explaining that in order to reduce reservation costs, the rooms are cleaned EVERY SEVEN NIGHTS of stays, and that if you want, for a fee (3$ per towel, 20$ for complete cleaning), additional cleaning can be requested: these things should be indicated at the moment of reservation, so you can decide if you want to save money or have a better service. Moreover, the room on our arrival was not even very well cleaned, there was some rubbish here and there (not communicated at the moment for fear of "claims" on the deposit). GOOD THINGS - EXCELLENT location - the deposit on the card was released less than 2 days after check out - spacious room - large shower

We didn't expect our stay to be in such a wonderful setting. With tennis court, fantastic pools area with gym etc. we were on the 2nd floor with Riverview WOW. THE resort is totally central to all. Also the cost factor unbelievable not your normal Surfer Paradise $$$$$. Totally recommend

Budget choice (like half the price of nearby hotels) so wasn’t expecting much. Service was okay. Most facilities show their age and some dirt/corrosion here and there. Cleanliness was barely acceptable (when I dropped some water on the bathroom floor, the toilet paper I used to wipe the floor turned dark grey in colour…) Most frustrating issue was the hotel wifi, could barely connect with my laptop (watching YouTube videos at 144p was at its max) and couldn’t connect with my iPhone or iPad for the most part. But then again, it’s half the price, so I guess you win some you lose some.

The staff was incredibly friendly, helpful, and checked me in early from my morning flight. They are also arranged a cab for my early 6am flight out. The room was spacious but felt like a lived in apartment. The gym was functional and the basketball court was fun but covered in sand. The hotel location was close enough to the beach madness without feeling like you were always in the holiday mess of tourists shops and stuff.

Excellent, location, amenities. All good. The service is good . Good pool and gym room

Minor problem: Whine in AC unit Major problem: No hot water for shower. There was hot water at hand basin. At checkout, the receptionist was indifferent! Why?