Hotel dekat Zhalfa frozen, Surabaya

Nice hotel, very close to Pasar Atom and Kya Kya. But the traffic around makes it a bit difficult to cross the street. Friendly staffs, clean room. Quite spacious.

Didn't expect my stay to be that satisfying. As my last experience with an old hotel (Hotel Elm*) didn't leave a very good impression on me. But I decided to stay anyway because of the good reviews of this hotel. Turns out, it was all true. The front building was built in 1913, now with the famous red dome-shaped canopy on the windows, still very well taken care of. They built another high story (around 9) building, which the hotel rooms were. I was surprised that they had some stories for parking lot, too. And this hotel was formerly managed by Ibis. I booked a superior room, because they said that their standard rooms were mostly smoking. The bathroom was very clean, the walls were marble patterned so you can't see it from the photos. But I assure you it was clean, and didn't smell weird or anything. The hot water and the pressure were perfect. The room was very comfy, too. Bright on the day and the lamps were bright enough for the night. Very nice and quiet, too. Bed was wobbly and too bouncy for me, but still comfy. Too bad the sheets had weird yellow stains on them. But it smelled new and fresh. Maybe the stains just couldn't come off. And I still had a good night sleep. They also provided us with water dispenser, so I could refilled my bottles. But there was no fridge or hair dryer (but I think you can ask for this) in the room. Check in and check out were super fast. And although part of it was an old colonial building, it didn't feel spooky or anything. Breakfast was nice, but I think the milk wasn't fresh. It tasted weird. The only minus side for me was the restaurant and common areas, although fully Air Con'ed, were ALL smoking areas (except the floor for superior rooms, I think). So I had my breakfast in peace and a person on the next table smoked, inside the restaurant, inside the hotel. Sorry but I hate smokers who smoke inside. I get it that people used to smoke everywhere, even cigarettes were considered safe for kids and pregnant women once. But it was decades ago, dear Mr/Madam. Please update! But did I mention that I got the discounted superior room with breakfast from Trip.com for less than $20? Yes you read that right. 4-stars hotel with 2-stars hotel price. Would definitely come back again if I get the chance.

The room was small (we booked eco room) but it’s okay. The maintenance and upkeep was somewhat low (the hotel opened at 2019, so only 4 years just opened). The towels were a bit yellowish (not the thick white towel that we expected), and had musty smell. The staff service was quite good. The hotel lobby is a plus, it’s quite spacious.

The first time you enter the room, it's beautiful, full of color. When you first entered, the floor in the corner was a bit dirty, but the CS was quick to respond and friendly so you could ask for it to be cleaned. You can't set the AC remote yourself, you have to call a technician, but the fast response is nice, so I even set the remote myself hahaha. Overall good, there is a smoking room on the building bridge so it's nice not to have to go down to the lower floor. Good job, keep it up

We booked the executive room & couldn't be happier with our choice! From the moment we arrived, Lintang’s warmth & excellent service made a lasting impression. She kindly allowed us to check in early after noticing how tired we were from our flight, and she even provided us with a room that had the best view! The breakfast was a highlight of our stay, offering an abundance of delicious local dishes. We truly appreciated having the opportunity to enjoy local delicacies rather than standard international fare, which made our experience even more special. The room itself was spacious & comfortable, providing the perfect retreat after our adventures. Overall, we had a fantastic stay & would highly recommend this place to anyone looking for a great experience!

The location is very good. There is a shopping mall downstairs, which is very convenient for eating. The room size is ok, simple and clean, and the view is good. At this price, the CP value is extremely high, and it is recommended to anyone who is coming to Surabaya for a short stay!

I had a wonderful experience here. The hotel is conveniently located just a three-minute walk from a large shopping mall, making it very easy to access shops and restaurants. The living environment was excellent, and the front desk staff kindly upgraded my room, which made my stay even more comfortable. After wandering around for weeks, being able to relax and watch Netflix was simply fantastic. Highly recommend this hotel for anyone looking for a comfortable and convenient stay in Surabaya!

As a solo business traveler, its location is incredibly convenient, with plenty of amenities nearby. The staff were polite and attentive, always ready to assist with any needs. Overall, it’s a great choice for business travelers seeking comfort and convenience.

I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read. After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike! Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive. But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference! And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try! For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible! Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference. Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping