Sheraton Surabaya Hotel & Towers

Ulasan Sheraton Surabaya Hotel & Towers

Sheraton Surabaya Hotel & Towers

Jl. Embong Malang No.25-31, Kedungdoro, Kec. Tegalsari, Kedungdoro, Tegalsari, Surabaya, East Java, 60261, IndonesiaLihat Detail Hotel
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & TowersSheraton Surabaya Hotel & TowersSheraton Surabaya Hotel & Towers
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1 malam

Ulasan Tamu tentang Sheraton Surabaya Hotel & Towers

9.2/10
Great
118 ulasan
Ulasan terverifikasi
Location9.4
Amenities9.1
Service9.2
Cleanliness9.2
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All reviews(118)
Positive reviews(116)
Reviews with photos/video(46)
Awesome stay(24)
Friendly staff(19)
Awesome rooms(17)
Convenient for shopping(13)
Delicious breakfast(12)
Near shopping area(10)
Awesome amenities(7)
Negative reviews(2)
Bk_Em
Deluxe King Room (Newly Renovated)
Check-in Sep 2024
Solo travelers
30 ulasan
9.5/10
Amazing
Diposting pada 16 Okt 2024
I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 
Guest User
Deluxe King Room (Newly Renovated)
Check-in Feb 2025
Business travelers
2 ulasan
10.0/10
Outstanding
Diposting pada 19 Mar 2025
Hotel is grand and room is big and spacious.  Staff are really friendly and helpful. Will definitely go back again
Anonymous User
Premium King Room with City View
Check-in Jan 2025
Solo travelers
16 ulasan
10.0/10
Outstanding
Diposting pada 24 Feb 2025
Everything wonderful and I had a great stay. Would be even better if there’s a dehumidifier in room.
Guest User
Deluxe King Room (Newly Renovated)
Check-in Nov 2024
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 19 Feb 2025
Great location for foodies. Hotel is linked to very huge shopping mall with plethora of restaurants and cafes serving myriad of good food at very reasonable prices. Also lots of shops selling wide variety of items
Jianing Neo
Deluxe King Room (Newly Renovated)
Check-in Nov 2024
Couples
4 ulasan
10.0/10
Outstanding
Diposting pada 24 Des 2024
Was suggested to upgrade to junior suite by a very pleasant lady at the front desk. I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve) The other staff at the hotel are really friendly , always greeting customers with a smile. The amenities provided at the hotel are really sufficient too
Aulia Nisauz
Deluxe King Room (Newly Renovated)
Check-in Jan 2025
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 12 Feb 2025
hospitality is really good, the room alsonnice, i love the food there
Dwi Wahyuningrum
Deluxe Two Double Room Smoking
Check-in Mei 2024
Family
39 ulasan
8.0/10
Very Good
Diposting pada 6 Jul 2024
Booked this hotel for a short family staycation in last minutes, but none of the staff inform us on the gardening project that caused children pool unavailable during my stay period.
Nurra Ixora
Two Bedroom Apartment
Check-in Mei 2024
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 28 Agt 2024
Very accessible to hotel as its linked. Friendly customer service. Only the massage and spa ambience could be better. The music was too loud and the vibes didnt feel cosy at all.
Chiap Ngee
One Bedroom Apartment
Check-in Apr 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 26 Mei 2024
Location is very good - one of the best services I encountered in the different hotels. All the staffs ready make a point to serve with their best and have the guests interests as their top priority. I would recommend Sheraton to anyone who wants to relax in the hotel. The only flip side is that the swimming pool is situated quite a distance near the breakfast area.
anitacai
Deluxe Two Double Room (Newly Renovated)
Check-in Jul 2024
Family
13 ulasan
10.0/10
Outstanding
Diposting pada 18 Sep 2024
Nice hotel, location was superb, breakfast was excellent.
Windi
Deluxe Two Double Room (Newly Renovated)
Check-in Jan 2024
Travel with friends
12 ulasan
10.0/10
Outstanding
Diposting pada 22 Mar 2024
Sheraton Surabaya is conveniently located right next to the 2nd largest shopping mall in Indonesia. So for travellers who are not keen to travel too far or trapped in the traffic, this would be the best choice for you!! Was a tad disappointed that our sleep got disturbed by the renovation in the morning. Really hope the hotel management could pay more attention to that. Otherwise, a great hotel that we will return to again.
Tohir
Deluxe Two Double Room (Newly Renovated)
Check-in Agt 2024
Family
20 ulasan
8.5/10
Very Good
Diposting pada 10 Nov 2024
Great location next to the Shopping mall
MikeSG
One Bedroom Apartment
Check-in Des 2023
Couples
6 ulasan
9.0/10
Great
Diposting pada 23 Jan 2024
Nice Hotel,Excellent Location,Friendly and helpful staff. Limited Vegetarian options. Overall a wonderful trip. Thank You Sheraton.
Seng Yao
Deluxe King Room (Newly Renovated)
Check-in Mar 2023
Solo travelers
6 ulasan
9.5/10
Amazing
Diposting pada 13 Mei 2023
Decided to upgrade to the new renovated room. Room was comfortable. Good location just beside TP mall.
Guest User
Deluxe King Room (Newly Renovated)
Check-in Sep 2023
Business travelers
1 ulasan
9.5/10
Amazing
Diposting pada 3 Des 2023
I had a great and enjoyable stay, the guest room was clean, breakfast spread was reasonable and good. Staff were super helpful and friendly. Only 1 issue I had, the swimming pool was dirty, did not dare step in. But overall it was a great experience staying at Sheraton!