Ulek Beach Resort

Overall, it was a good stay, just there were too many of ants in the bathroom 🫣

Dear Customer Support, We booked 3 rooms for a 2-night stay at Ulek Beach Resort. Unfortunately, upon checking in, we discovered that the rooms and facilities were in unacceptable condition. The bed linen and pillowcases were yellowish and did not appear clean. The bathtub was dirty and stained. The TV cabinet door was broken. The air conditioning was very noisy. Most seriously, the beds were infested with ants. In addition, the walkway lighting was inadequate and very dim, posing safety concerns. The water fountain was stagnant and appeared to be a breeding ground for mosquitoes. The swimming pool was dirty and clearly not maintained. Due to these unacceptable conditions, we had no choice but to check out on the same day, even though we had booked for 2 nights. This experience has greatly disrupted our plans and caused significant inconvenience. We are requesting a full refund and ask for your assistance in resolving this matter urgently. Thank you for your prompt attention to this matter.

There is no water supply . Have to walk in to another homestay.

There were lots of cockroaches, black ants and the bathroom was not clean.

We recently stayed at this chalet for a weekend getaway. The location is great, offering beautiful views and easy access to outdoor activities. The atmosphere is cozy. However, there were a few issues that affected our experience. The cleanliness could have been better—there was some dust in the corners, Additionally, the heating system was inconsistent, making some rooms too warm while others stayed cold. Customer service was average. While the staff was polite, Overall, it’s an okay stay for the price, but with some improvements in maintenance and service, it could be much better.

Strategic location and nice place to stay with family.

Very old resort and nothing much over there. Cleaniness not so good