Hotel Zenith

So as an English man what often baffles me some English people expect hotels to be like Ritz where ever they go ! This hotel is lovely the rooms are comfy and clean and the food is okay. Like most All inclusive hotels the drinks are budget and the food is often repetitive as it is here but venture out enjoy a meal in a restaurant its great value. No complaints from me the staff are friendly and the hotel is fine my only gripe is the air-con which is not great ! Overall had a lovely time both at the Zenith and Sunny Beach.

The hotel was fine. Food was good, staff was helpfull. The negative is there was very, very little entertainment of an evening so, out 2 weeks holiday there was only 2 nights of any entertainment.

The food is cold the majority of the staff are miserable. The air-conditioning is a complete waste of space. The bar is in the reception area with people drunk shouting in bikinis as you walk in avoid at all costs, you will only regret it hate to complain but this is possibly the worst hotel we have ever stayed at

Baring in mind this visit was the end of the season, overall, we had a pleasant experience here. Lovely room, comfortable bed, nice park / sea view. Plenty of selection food wise at breakfast lunch & dinner time. Room was cleaned daily. Pool is small but was adequate based on number of guests during our stay. The sunbeds need cushions, they are very uncomfortable. The hotel definitely needs somewhere for guests to sit & enjoy a drink in the evening, rather than just the lobby bar. Staff were friendly in the dining hall & at the bars. , A guest celebrated her 90th birthday the evening prior to us leaving, the staff organised a cake & they all came out to sing Happy Birthday to her.

We have come here ( still here 20/9/24 we are so disappointed, we don’t like to complain but… food is cold to Luke warm , same food every day ( lunch / dinner). Only bar available is in the reception area , extremely uncomfortable, as it is a reception not a relation area. Staff have no interaction and barely smile. We feel like we’re a burden to them ;the whole hotel is winding down ( yes we understand it’s getting to end of season) but we feel very unwelcome. Many guests are taking videos and photos.Such a shame as the room is large and great sea view , so much potential here ; first time lve ever put a review on hope it gets better going forward.

We have just returned from a break in the Hotel above and are extremely unhappy for the reasons stated below, which unfortunately is not an exhaustive list, just the main points. We have spoken to your representatives at the Hotel and all the guests we spoke to had the same type of issues Accommodation • Room was clean but decoration and fittings to a poor standard • Safe did not work, a engineer did come up a day later, but could not fix it so took it out altogether promising to bring another one back which never happened • Woke up on the 1st morning to find the room flooded, not from any fittings our side as they where dry but appeared to be coming from next door, reported it they did clean it up but when we returned, we had no hot water. Someone came the next day and fixed that issue but 2 days later no Hot water, reported it again but nobody cam till the following day so with HW for 3 days in total. They tried to say it was something to do with the toilet shower head, but it was not that • Coffee and tea not replaced at all during the entire stay • Only 4 coat hangers were provided, when I went down to reception to request more, they said it was their policy only to provide 4 and that they would not provide any more. Food • Extremely bland, tasteless. Chips, vegetables, pizza all cold, meat and chicken were warm but could nowhere near be classed as Hot. Very little selection in what they called the “Pool snack bar” again no quality Staff • The ambience of the Hotel was not good, all seemed to much trouble. All the time we were there we never saw anybody smile or make any contact with the guests. The only thing the staff in the Dining Room where good at is clearing away plates from the table as soon as they thought you had finished and sometimes even before you had finished • One morning we had to get an excursion bus at 7.30am so we asked if we could get into the restaurant to get some muffins/croissants to eat as we got onto the bus this was at about 7.25am we were told in no uncertain terms that the restaurant did not open till 7.30am therefore we could not go in Facilities • No beds/umbrellas were provided for the beach, the ones around the pool were all plastic and no cushions were provided, very difficult it lay/sit on • The so-called Pool Bar was only open at selected times and only when the restaurant was shut. This meant to get a drink you had to walk through the Hotel (in wet clothes) to the reception area where the only other bar was situated • Standard of finish in general all over the site was poor • There was nowhere to sit at a table after dinner or at any other time to play cards and chill I am sure we are not the only ones complaining about this Hotel, and we are extremely disappointed and upset that our Holiday was spoilt by picking Hotel that clearly was not classified correctly by Jet2, but even worse was the management of the Hotel itself.