Mercury Hotel-Premium All Inclusive

I recently stayed at the Mercury Hotel in Sunny Beach, Bulgaria, in July 2024, and unfortunately, my experience was far from pleasant. Despite the beautiful location, the service and hospitality at the hotel were severely lacking. Upon arrival, the first thing we noticed was the rudeness of the staff. They seemed to take every opportunity to yell at us and enforce arbitrary, unwritten rules. This behavior felt discriminatory and made our stay uncomfortable. The majority of the staff, except for one employee at the reception and another at the snack bar by the pool, treated us terribly. These two employees were the only ones who were friendly and could speak English at a conversational level. The rest of the staff displayed an alarming lack of professionalism and courtesy. Their inability to communicate effectively in English further compounded the issues, making it difficult to address our concerns or get any assistance. It was disheartening to be treated so poorly, and it marred our overall experience at the hotel. Additionally, the food at Mercury Hotel was a significant letdown. Meals appeared to be repurposed from previous days' leftovers, lacking freshness and quality. This approach to food service was not only unappetizing but also unsanitary. While the hotel's location in Sunny Beach is fantastic, the subpar service and poor treatment by the staff overshadowed what could have been an enjoyable vacation. I hope the management takes these issues seriously and works towards improving their service and hospitality. Until then, I cannot recommend the Mercury Hotel to other travelers.

Really poor this hotel. I traveled with my family for a holiday. Terrible , the pool isn't what I expected. The pool for child is like 90cm its really fine for a young child. But, the big pool, is 180cm depth. The water is really cold . The staff just speak bulgary and a little of english . The drinks are really ok. The food is really poor. At breakfast we have pancakes ,eggs, hot dogs cereals, tea, milk, coffee, bad butter, sweet bread, normal bread. For lunch, we have same drinks , fish, rice, a poor soup just with vegetables dessert they got a tons of sweet like cake but it's really sweet. Fruits, they got green melon, but it's called just melon. Isn't sweet. At dinner, we got same drink, smashed potato's, same dessert and fruits , soup . Also, a minus is you dont have water 😂. At bar you don't have water , at the restaurant you dont have. Let's talk about the interior. The ground floor is really ok, you got a large sofa, a TV and an A/C. About the elevator it's really poor. The interior overhung with plastic??? You dont have air in the elevator. About the camera, it's really bad. The bathroom it's big but is disgusting. Spiderman on the toilet you dont got any soap ... About the towels we got a dirty towel ... The bed is small for 2 persons. The sofa is a bed . The TV is ok if you want to watch . The A/C is a Mitsubishi. If you put on 16°C in like 3 minutes the room it will be a refrigerator. About the exterior you got 3 same ATM, an non-stop shop, if you are a Romanian guy, that guy knows Romanian . After review , for me, I will give a 2 stars. Peace from Romania.

The atmosphere in the hotel was very poor. Something like heavy, it was strange there - as if thick. Employees either very stressed or very rude. Actually no one spoke English (apart from the offended manager). Food- a matter of taste. But when I wanted to take a picture of the table with food - literally - the cook came out of the kitchen and I was shouted at "PICTURES FORBIDDEN". He shocked me. Additionally, he was shouting at the staff on a daily basis. The screams were heard both from the back room and he did it in the room. I don't know about the other guests, but it made me nervous. A big strong guy tearing at the sad service. In the pool and next to it, there are many shortcomings in the tiles (so tiny), which resulted in cut feet in the first two days. The purchase of water shoes saved further injuries. The hotel staff pretended not to know what was going on (the manager was offended (!) When I told her about it). The rooms were not cleaned during the whole stay, I had the impression that the cleaning ladies (from Ukraine) simply did not have time. unfortunately there were ants and 3x some bugs on the walls. Towels changed on request. We were asked to change the linen after 10 (!) Days of stay. Lots of guests from Romania, Hungary. Most - like me - are dissatisfied. I have the impression that positive opinions were added by friends / employees. (of course I can be wrong) I do not recommend to anyone.