Avenue Deluxe Hotel

El hotel fue decepcionante. No cumplió mis expectativas. El todo incluido era de chiste.

(Me and my family were in this hotel in august 2022, however, as I'm writing this review in 2024, that date isn't available) Pros: 1. Even though he hotel is small, it looks nice from the outdoors, indoors too. 2. The pool was great, with different depths (the children's zone is fenced off). 3. The room we got was quite big, with a bedroom, bathroom, and one big room for the kitchen, single bed and a TV. (It wasn't a big deal for us, as we weren't spending much time in the room anyway). 4. The room was being cleaned 2-3 times a week. 5. You can talk to the staff in English and Russian. 6. The hotel is located in the city, and there are some markets and restaurants nearby, as well as other hotels surrounding it. P.S If you're planning on going with small children, there aren't any activities for them here, and it's very hard finding any fun stuff to do in the city. P.S.S. The sunbeds near the pool are mostly occupied, sometimes even in early mornings. Cons: 1. The hotel isn't located near the beach, so it's hard to find a way there, as the locals don't really help either. 2. The food could be better. If we would come to eat later, when the breakfast/lunch/dinner has started already for a while, the food would be cold. 3. The staff could be nicer and more helpful. Most of the times we didn't see anyone from the staff being anywhere, doing anything. 4. The surrounding places and buildings look old, ugly, some even abandoned. Ground somewhere around the hotel was littered. 5. Cocktails and alcohol from the bar aren't really good, don't recommend. Overall, there are many things that need to be fixed to make the stay a pleasant experience.

Hotel is very nice for the decor , food is always hit and miss and is cold majority of the time , staff do not speak much English and talk to you in Bulgarian like you’d understand I wouldn’t recommend staying here at all very disappointed with the stay at this hotel pool isn’t heated either

The food is horrible, the staff that cleans the rooms is speaking and yelling on the hallway all the time that you can’t sleep at noon. The rooms seems messy and the door have a gap of 2 fingers to the hallway and you ll never have silence. DO NOT STAY HERE!

This hotel has lovely décor and that's where the positives end. The food is inedible and always covered in flies and the staff are all very unfriendly and some are even rude. There's nothing here for children to do. Bulgaria is lovely and we will definitely return but would never return to Avenue Deluxe. The location is pretty rubbish too.

Service is awful. The cleaners come into the building of the hotel in the morning and shout something in their language so loud that there is no chance to continue sleeping. Cleaning of the rooms is terrible: I was living there during 3 weeks, nobody has ever washed the shower, toilet, mirror during this time; for 3 days they didn’t put toilet paper to my room; when washing the floor they left their hair and puddles of water. Personnel is very unfriendly and we’re always ignoring the requests. For example, I was asking them to give me a kettle during 2 days. Everything around the hotel is neglected.