Secrets Sunny Beach Resort and Spa - Premium All Inclusive - Adults Only

First visit to a RIU hotel, went there with high expectations and initially we weren’t disappointed. Hotel is beautiful, location and views are amazing and the accommodation couldn’t be faulted. For us however, that’s where the plus points finished. We visited two of restaurants on site, the main Black Sea restaurant and the Steakhouse restaurant. The food served in the Black Sea restaurant varied in quality on a daily basis, and there was a disappointingly limited selection of local foods available, however if you wanted chips with nearly every meal then happy days. One good point was the variety of salads available, the food served at lunchtimes in the Steakhouse restaurant was again patchy and the all inclusive element was leftovers served from the coffee bar in reception. The one evening meal we had in the Steakhouse restaurant was ok, nothing better than that, 3 courses with limited choice and served alarmingly quickly. Hotel was advertised as serving premium international drinks, first drink I asked for was Southern Comfort, this was met with blank faces. Selection of drinks was very poor, local spirits were served unless we insisted on a branded drink. The cocktails were made in a blender, not a cocktail shaker in sight and the amount of ice used in cocktails was mind boggling. My wife asked for a Martini Rossi on one occasion, the barman disappeared with an empty Martini Rossi bottle, reappeared with the same bottle just over half full and proceeded to pour my wife’s drink, turned out to be Port. On another occasion in the show bar, a member of staff cleared our table and asked if we’d like further drinks. We told him what drinks we wanted, he disappeared and we next saw him about 10 minutes later wondering around outside looking at his phone. Majority of staff were less than helpful, service was very slow unless they were clearing our table. Getting a drink refill was painful and done reluctantly. Staff also had a very unpleasant habit of hawking (clearing their throats) in earshot of diners, not a pleasant sound when you’re eating. Staff were constantly using their mobile phones in restaurant and bar areas, and one female member of bar staff was in the habit of sitting on the the actual bar in the pool. The swimming pools were incredibly inviting but unbelievably and disappointingly cold, including the jacuzzi. We braved the indoor pool on a couple occasions and waded through to the poolside bar but there were limited tables in the sun. Evening entertainment was limited to 2 evenings in a week, neither evening was great. Best entertainment was the thunderstorm on the Thursday night. We visited the neighbouring hotel for one evening, another RIU hotel. This was family friendly, the drinks were worse than RIH Palace and bingo was the entertainment. Also, the neighbouring hotel started playing ear splittingly loud music every day at 10am. We strolled into Sunny Beach on a couple of occasions, not somewhere I’d choose to spend a

A really good hotel with a nice vibe to it. Waiting on staff are excellent and really look after you. The restaurants are extremely good and the quality of the food is very high. Can’t fault the choices available. The rooms are massive and very clean. Only fault so far( and we are still here) is the lifts, one minute all working and then only two are functioning, can get a bit crowded. Loads of sunbeds to use, well it is September I suppose. Having a lovely stay at this beautiful hotel. Would return

Absolutely gorgeous hotel, everything is such a high standard and so modern. People moaning about the air con.. yes it doesn’t go lower than around 22c but more than bearable but you have to keep your balcony doors shut for it to work! Always sun beds available and doesn’t really matter where you get it around the pool as all really nice areas. Cocktails are gorgeous I recommend the daiquiri and the pina colada! Lots of drinks available and all pretty much branded too. Very clean. Very helpful and nice staff. Food is lovely and very varied. There’s water sports to do just down the beach. Towels are available by the pool. The beds are so comfy and the rooms and balcony are huge. I’d say the only disappointment is it was our honeymoon and we were asked about that so we expected something and nothing but literally doesn’t matter as we had the most amazing stay. The place is really well looked after, the sun beds are cleaned etc. Would definitely come back.