Helena Sands

Stay here for 2 week holiday with my husband and son, the hotel is stunning, one of the best looking hotels we have stayed in, the main lobby is plush and the rooms are really good size with plenty of room, with a daily stocked mini bar, although we found a lack of shop in the hotel a little frustrating, we did however find a Aldo supermarket, about 6min walk away out the front of the hotel, get your bottled water there as it’s a fraction of a price than the hotel, the room does have a kettle and the very small sachets of coffee, but no milk, so we bought coffee and milk from Aldo kept the milk in the mini bar. The rooms and cleaned daily and the maids are friendly. Food - we only stayed for bed and breakfast and had no issue with the breakfast selection, plenty of verity, from international, Mediterranean too full English, we went once for the evening meal which was ok, (they didn’t charge us for the main meal only the drinks, we had to inform the reception we only paid for b&b so paid for the meal the next day) I would say the service in the hotel restaurant a bit lacking, you only got served coffee if you asked for it, there did seem to be some preferential treatment for some guests which we did witness throughout our stay at the restaurant and by the pool, so would suggest the hotel review this and provide all the same level of service, although the staff in the restaurant were pleasant enough they weren’t attentive or chatty or some make eye contact, I suppose they want to maintain a type of service however I prefer staff that greet and recognise you and make an effort to make your stay special. If you are only B&B be warned they is no pool snacks, I.e no pizza, burger, chips etc. if you want to eat then you go into the restaurant, we did not do this but would suggest the hotel consider some kind of pool menu, we popped out on the beach a couple of times and got pizzas from the vendors there. There is a pool bar in the fish restaurant, where you can get a drink, beers, spirits etc. this was again where we saw some preferential treatment some guests were waited on, brought their drinks and occasionally food from the restaurant, maybe you need to request this service… the pool was a little cold so refreshing dip after sunbathing, the towel guy is a character, we were a bit worried about him as he seemed unhappy in his job, I only managed to get a smile from him once! But he did a good job of keeping order around the pool and tip don’t put you sun lounger on the grass.. Beach was nice and clean, and there are free loungers for the Helena guests, there is a beach bar for drinks, cash only. Flower street is the main part of sunny beach, which is about 30min walk along the beach, there is a mini train that will take you there and back for 6lev per ride. Should mention the reception staff are really friendly and very helpful, we got a bus outside the hotel to the Marina St Vlas and they gave us the bus schedule, only negative was that w

Spent 7 nights tail end of September into October with a small group of friends. Place wasn’t too busy and we enjoyed every aspect of this hotel - from the spacious and clean bedrooms, the wide and sparkling clean corridors, the sculptures/art virtually everywhere, great food options, the private beach etc. Perhaps one thing that stood out for me was the extra touch we received the night we arrived. We got to the hotel long after dinner but the hotel had setup tables for us to have a seat down sandwich meal from assorted cold meats, cheese, salads, bread etc … topped up with a cuppa … a very pleasant surprise that set the tone of our stay. A hotel worth all it’s five 🌟

me and my wife had a week at this hotel in june what can i say it was excellent check in was very good every one of the staff was brill clean all through the hotel and grounds we went h/b not a problem with the food just some times it was not as hot as i like it but plenty to go at. rooms very clean bed was very comfortable and the maids where excellent the bathroom was clean but the shower was over the bath and the bath was very deep so trying to get in and out was a struggle. Sunny beach its self is a brill resort its got every thing you need for a top holiday plenty of bars and restaurants at good prices the weather in june was around 28 degree rain once during the day with a good thunder storm to watch we had 7 nights but going next year for 14 nights wont be staying at helena sands not that there is anything with the hotel far from it just we like trying other places.